Customer Orders IT Analyst — AI & Automation Focus

Antler; Town of Florida (NY); On-site; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson's DePuy Synthes is seeking a Professional, Customer Orders to join our Commercial Technology team across multiple U.S. locations.

You will translate business needs into functional specs, optimize order-to-cash processes, and support AI, analytics, and automation efforts to improve customer experiences and operational excellence. In this regulated environment you will collaborate with Sales, IT, Supply Chain, and Finance to drive reliable, compliant solutions that scale with

Qualifications

• Bachelor’s degree required in Information Systems, Computer Science, Business, Engineering, or a related field.
• Advanced degree preferred.
• Experience in IT or business systems analyst roles supporting commercial or customer-facing processes.
• Experience with order-to-cash workflows and documenting requirements.
• Knowledge of regulated environments and quality systems.

Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.
• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Collaborate with cross-functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order-to-cash processes and system performance.
• Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.
• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.

Skills

Agile Product Development

Analytical Reasoning

Collaboration

Requirements Analysis

Stakeholder Management

Technical Writing

Product Development

Coaching

Leadership

Problem Solving

Education

Bachelor's degree in Information Systems, Computer Science, Business, Engineering

MBA or Master’s in Information Systems preferred

Tools

ERP

CRM

Order management systems

Job description

Johnson & Johnson's DePuy Synthes is seeking a Professional, Customer Orders to join our Commercial Technology team across multiple U.S. locations.

You will translate business needs into functional specs, optimize order-to-cash processes, and support AI, analytics, and automation efforts to improve customer experiences and operational excellence. In this regulated environment you will collaborate with Sales, IT, Supply Chain, and Finance to drive reliable, compliant solutions that scale with