Technical Product Manager – Customer Orders

Antler; Warsaw (IN); On-site; USD 94,000 - 152,000; Full time

Job summary

Johnson & Johnson’s DePuy Synthes is recruiting a Professional, Customer Orders to support order‑to‑cash processes across multiple U.S. sites, including Warsaw, IN.

The role partners with business and IT to translate needs into requirements and to drive compliant, scalable solutions. You’ll lead testing, releases, and the application of AI and analytics to modernize commercial platforms, delivering improved customer experiences and operational excellence within the DePuy Synthes Technology

Qualifications

• 2-4 years of experience in an IT, technology product, or business systems analyst role supporting commercial or customer‑facing processes.
• Experience with enterprise applications supporting customer orders (ERP, CRM, order management systems), requirements documentation, and basic data analysis.
• Proven experience analyzing order‑to‑cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications.
• Leadership skills demonstrated through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.

Responsibilities

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.
• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data‑driven decision‑making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.
• Collaborate with cross‑functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order‑to‑cash processes and system performance.
• Analyze business processes and system data to identify gaps, risks, and opportunities for optimization and automation.
• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.

Skills

Agile Product Development

Requirements Analysis

Stakeholder Management

Analytical Reasoning

Product Development

Product Strategies

Coaching

Collaboration

Technical Writing

Education

Bachelor’s degree in Information Systems, Computer Science, Business, Engineering, or a related field

Advanced degree (e.g., MBA or Master’s in Information Systems) preferred

Tools

ERP

CRM

Order management systems

Job description

Johnson & Johnson’s DePuy Synthes is recruiting a Professional, Customer Orders to support order‑to‑cash processes across multiple U.S. sites, including Warsaw, IN.

The role partners with business and IT to translate needs into requirements and to drive compliant, scalable solutions. You’ll lead testing, releases, and the application of AI and analytics to modernize commercial platforms, delivering improved customer experiences and operational excellence within the DePuy Synthes Technology