Order-to-Cash Specialist: Fast-Paced Customer Service

American Sugar Refining, Inc.; Baltimore (MD); On-site; USD 47,000 - 80,000; Full time

Job summary

American Sugar Refining, Inc. is seeking a Customer Service Specialist to support orders and inquiries, acting as the liaison between Customer Service, Sales and Supply Chain to ensure timely entry and responses per SLA.

You will enter orders within 5 hours and respond to inquiries within 1 hour, track delivery status, resolve issues, and help improve order accuracy across channels in a fast-paced team environment.

Qualifications

• 3-5 years of customer service or inside sales in a manufacturing environment
• Experience with SAP/CRM preferred
• PowerBI experience encouraged

Responsibilities

• Enter and process customer orders or inquiries within service levels
• Coordinate with Customer Service, Sales and Supply Chain to resolve issues
• Proactively track order status and notify customers of delays
• Respond to customer inquiries within 1 hour
• Educate customers on lead times, MOQs, delivery and pick up dates

Skills

Customer service

Communication

Teamwork

Time management

SAP

Excel

Education

Bachelor’s degree

Supply chain management

Tools

SAP

CRM

PowerBI

Job description

American Sugar Refining, Inc. is seeking a Customer Service Specialist to support orders and inquiries, acting as the liaison between Customer Service, Sales and Supply Chain to ensure timely entry and responses per SLA.

You will enter orders within 5 hours and respond to inquiries within 1 hour, track delivery status, resolve issues, and help improve order accuracy across channels in a fast-paced team environment.