Customer Experience & Order Fulfillment Specialist

American Sugar Refining; Baltimore (MD); Vor Ort; USD 48.000 - 80.000; Vollzeit

Benefits dieser Stelle

Healthcare

401(k) with match

Life insurance

AD&D

Short-term disability

Vacation and sick time

Zusammenfassung

American Sugar Refining, Baltimore area, is seeking a Customer Service Specialist to serve as the main liaison between Customer Service, Sales and Supply Chain. You will enter orders, respond to inquiries, and track orders to ensure timely delivery.

The role emphasizes professional communication, accuracy, and proactive issue resolution in a manufacturing environment, with a pathway for growth within US Customer Service teams.

Qualifikationen

• Bachelor's degree in business administration or supply chain management with a strong academic record.
• Equivalent combination of education and experience will be considered.

Aufgaben

• Process customer orders or inquiries within 1 hour.
• Proactively track order status and inform customers of delays.
• Respond to customer questions with urgency and accuracy within 1 hour or less.
• Educate and enforce supply chain rules such as lead times and minimum order quantities.
• Collaborate with Distribution, Sales, Supply Chain and Finance to resolve issues.

Kenntnisse

Drive for results

Communication

Team player

Deadline management

SAP

CRM

Excel

PowerBI

Ausbildung

Bachelor's degree in business administration or supply chain

Tools

SAP

CRM

Excel

PowerBI

Jobbeschreibung

American Sugar Refining, Baltimore area, is seeking a Customer Service Specialist to serve as the main liaison between Customer Service, Sales and Supply Chain. You will enter orders, respond to inquiries, and track orders to ensure timely delivery.

The role emphasizes professional communication, accuracy, and proactive issue resolution in a manufacturing environment, with a pathway for growth within US Customer Service teams.