Customer Success & Order Fulfillment Specialist

ASR Group; Baltimore (MD); On-site; USD 48,000 - 80,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision,Rx

401(k) with match

Life insurance

AD&D

Short-term disability

Vacation

Holiday

Sick time

Job summary

The ASR Group is seeking a Customer Service Specialist in West Palm Beach to serve as the primary contact for customer orders and inquiries, coordinating with Sales and Supply Chain to enter orders and respond per KPI targets.

This entry-level role emphasizes fast, accurate order processing, proactive communication, and continuous collaboration with internal teams to guarantee on-time delivery and high customer satisfaction.

Qualifications

• Bachelor’s degree in business administration or supply chain management with a strong academic record.
• Equivalent combination of education and experience will be considered.
• Drive for Results – perform independently and manage multiple tasks/projects simultaneously.
• Execution – Attentive to detail and demonstrated ability to deliver on accountabilities.
• Communication- Strong influencing and communication skills.
• Ability to manage workload and identify priority tasks to meet tight deadlines.
• Good team player and remains calm under pressure, supporting the company mission.
• Good verbal and written communication skills.
• SAP or computer literacy (ideally good Excel skills).
• Knowledge about company products and internal processes (preferred).
• Effective task management and team player.
• An ability to learn quickly and work effectively with people at all levels of the organisation.

Responsibilities

• Accurately process customer orders or inquiries/change requests within 1 hour of receipt.
• Work in a fast-paced team environment with timely responses to customers.
• Use contracts and end-to-end supply chain knowledge to meet business requirements.
• Proactively track order status and notify customers of delays as requested by Supervisors.
• Process customer complaints and returns according to policies.
• Drive to improve the % of automated order capture or inquiry response.

Skills

Customer service

Inside sales

Communication

Team player

Education

Bachelor’s degree in business administration or supply chain management

Equivalent combination of education and experience

Tools

SAP

CRM

PowerBI

Job description

The ASR Group is seeking a Customer Service Specialist in West Palm Beach to serve as the primary contact for customer orders and inquiries, coordinating with Sales and Supply Chain to enter orders and respond per KPI targets.

This entry-level role emphasizes fast, accurate order processing, proactive communication, and continuous collaboration with internal teams to guarantee on-time delivery and high customer satisfaction.