Order-to-Cash SAP Process Leader (Hybrid)

ABB; Ohio; Hybrid; USD 101,000 - 161,000; Full time

Benefits offered by this job

Health & Insurance options

401k Plan

Employee discount program

Parental leave

Job summary

ABB is seeking an experienced SAP Business Process Owner to lead the Order-to-Cash function. You will own process development, implementation, and optimization across SAP modules, collaborating with stakeholders and technical teams to drive continuous improvement.

This role supports a hybrid on-site and remote work model, requiring strong analytical capabilities and the ability to manage multiple projects across global teams.

Qualifications

• Bachelor's degree in Business, Information Systems or related field.
• 10+ years of experience as an SAP business analyst or business process owner.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions.
• Proficient in SAP modules: SD, MM, CS and Contract Management.
• Knowledge or experience in SFDC application.
• Must have strong analytical skills with an understanding of business processes specifically in the area of end to end - Order to cash and contract management.
• Capable of handling multiple projects concurrently with conflicting priority. Interact effectively with individuals in all levels of organization.
• Self-motivated, goal-oriented and work well in a cross-functional team environment.
• Proficient in English

Responsibilities

• Own the Order-to-Cash processes of local SAP ERP modules (SD, CS, MM, EWM) and business applications.
• Gather business and system requirements, analyze, and collaborate with SAP developers to implement new solutions.
• Drive improvement of subscription and contract management processes in SAP, SFDC and e-commerce tools.
• Provide end-user support in Order to Cash, including warranty, field service, demand planning, repair workshop planning, manufacturing, and sales & distribution.
• Provide technical expertise and work closely with team members to provide solutions to business problems or process improvement projects.
• Escalate issues and work with SAP regional center of excellence and global Support and outside consultants to resolve application problems/bugs.
• Identify strategies and implemented processes to prevent service disruption.
• Assist with SAP upgrade in testing and validation of the application and training end users Document business process workflow for current and future state and develop training manuals.

Skills

SAP SD

SAP MM

SAP CS

Contract management

English

Education

Bachelor's degree in Business/IS

Tools

SFDC

E-commerce tools

Job description

ABB is seeking an experienced SAP Business Process Owner to lead the Order-to-Cash function. You will own process development, implementation, and optimization across SAP modules, collaborating with stakeholders and technical teams to drive continuous improvement.

This role supports a hybrid on-site and remote work model, requiring strong analytical capabilities and the ability to manage multiple projects across global teams.