Customer Success Analyst - Supply Chain & Analytics

Galderma Laboratories, LP; Ohio; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Paid time off

Job summary

Galderma S.A. in Miami, FL is seeking a Customer Success Analyst to lead customer operational initiatives, support supply chain strategy, and drive improvements across analytics, reporting, and automation.

You will act as the primary supply chain partner for assigned accounts, maintaining strong relationships with internal and external stakeholders. The role emphasizes dashboard development (Power BI), KPI monitoring, and cross-functional collaboration to improve service levels, compliance, and

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience with Order-to-Cash processes (order management, billing, deductions, collections).
• Experience with ERP systems (Oracle or similar).

Responsibilities

• Lead customer operational initiatives for assigned accounts and support supply chain strategy.
• Serve as primary supply chain partner for customers and internal stakeholders.
• Drive continuous improvement, analytics, and process automation.
• Develop dashboards and provide actionable insights for leadership.

Skills

Customer relationship management

Data analysis

Power BI

SQL

ERP experience

Excel advanced

Communication skills

Education

Bachelor’s degree in supply chain, Business, or related field

Tools

Power BI

SQL

Oracle ERP

Job description

Galderma S.A. in Miami, FL is seeking a Customer Success Analyst to lead customer operational initiatives, support supply chain strategy, and drive improvements across analytics, reporting, and automation.

You will act as the primary supply chain partner for assigned accounts, maintaining strong relationships with internal and external stakeholders. The role emphasizes dashboard development (Power BI), KPI monitoring, and cross-functional collaboration to improve service levels, compliance, and