Commercial Operations Manager

Mac Papers and Packaging; Jacksonville (FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Mac Papers + Packaging seeks a Commercial Operations Manager to streamline quote-to-cash processes and support strategic commercial initiatives. You will partner with Supply Chain, Operations, IT and Finance to ensure accurate ERP transactions and high-quality CRM data, enabling better customer service and forecasting.

Responsibilities include data quality, CRM adoption, and cross-functional process improvements across the commercial function, with emphasis on efficiency and accuracy in a

Qualifications

• High school diploma or GED required; Bachelor’s preferred.
• ERP/CRM systems knowledge; Infor M3 valued.
• Proven ability to improve processes and data quality.

Responsibilities

• Streamline quote-to-cash and sales order processes.
• Partner with Supply Chain, Operations, IT, and Finance.
• Maintain high-quality CRM data and promote digital ordering.
• Support deal room activities and financial analyses.
• Ensure accurate ERP transactions and timely order processing.

Skills

ERP/CRM knowledge

Data quality

Process improvement

Analytical thinking

Education

Bachelor's degree or related equivalent

In-depth ERP/CRM knowledge (Infor M3 valued)

Tools

Infor M3

Microsoft Office

Job description

The Commercial Operations Manager (Comm Ops Manager) will add enterprise value by streamlining sales processes / quote-to-cash and assisting in the execution of both tactical and strategic commercial initiatives. An important part of the role will involve partnering with Supply Chain and Operations on service commitments, fill rate expectations, and inventory positioning for contract customers. They will ensure complex and time-sensitive customer order transactions are processed through the company’s ERP platform accurately and on a timely basis. The Comm Ops Manager will also partner with the commercial organization to ensure high-quality data capture and maintenance in the CRM platform and assist in advancing digital ordering and customer e-commerce adoption. The role requires substantial daily interaction with Sourcing / Procurement, Operations, Technology, and Finance teams. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions

Process Excellence

• Identify common business process gaps, errors, trends and develop optimal process and systems’ solutions to reduce inefficiencies, transactional friction, and enhance customer experience.
• Identify areas for data quality and workflow enhancements, thereby helping to resolve customer order quality issues through the appropriate choice of error detection and correction, process control and improvement.
• Application of business process and systems’ data knowledge to make sales order resolution/release decisions.
• Support business in data validation, transaction research, transaction correction, and root cause analysis.

CRM

• CRM subject matter expert assisting commercial team in optimized use of platform capabilities, CRM process workflows, and champion data quality and consistency.
• Ensure enterprise-wide CRM adoption and compliance.
• Partner with IT to deploy and unlock additional CRM platform capabilities.

Deal Room

• Assist sales teams in preparing required documentation and financial feasibility analysis for deal review and approval
• Document / follow up on Deal Room decisions and ensure appropriate support for successful execution.
• Partner with Sourcing / Procurement and Data Management teams for improved workflows.
• Streamline quoting turn-around, contract set up, bid and RFP response and sample and specification workflows.
• Maintain comprehensive reporting on Deal Room activity.

Other Commercial Functions

• Support commercial integration of acquired businesses as well as partnering with internal and external parties to leverage ERP / CRM capabilities as they relate to the function.
• Other duties as required.

This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Education And/or Experience

• High school diploma or GED required.
• Bachelor's degree or related equivalent experience preferred.
• In-depth understanding of the functionality of ERP / CRM systems (proficiency in Infor M3 highly valued).
• Must have intermediate Microsoft Office (Excel, Word, Outlook) skills and proficiency in using AI platforms.
• Must be able to efficiently use a Windows-based computer.
• Must be a process-oriented individual with a strong sense of urgency and resolve.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral, written communication, and documentation skills.
• Must be able to work alone and with a team and be comfortable interacting at all levels of the organization.
• Must be able to read and communicate in English, for safe and effective performance of the job and business operations.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Work Environment

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

• Regularly required to walk and stand continuously for long periods of time.
• Talk or hear, both in person and by telephone.
• Reach with hands and arms.
• Repetitive bending, twisting.
• Specific vision requirements include close vision, distance vision and the ability to adjust focus.
• Lift up to 25 lbs.

Mental Demands

• Regularly required to use written and oral communication skills.
• Will interact regularly with managers and staff.
• Must be able to work independently with little supervision.

Work Environment

• Employees work in an office environment and the noise level is usually quiet.

Mac Papers + Packaging is an equal opportunity employer and makes employment decisions without regard to age, race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other protected category.