Order Support Specialist I

Quantix SCS LLC; Baytown (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Quantix SCS LLC in Baytown, TX is seeking a Customer Service Specialist I to liaise with customers and manage orders, ensuring accurate and timely processing. You will provide one-on-one service, communicate daily needs, and share key information to help prevent and resolve issues.

This role focuses on building relationships through service, clear communication, and strong product knowledge. You will coordinate internal and external activities, maintain documentation, and contribute to ongoing

Qualifications

• High school diploma or equivalent; Bachelor’s degree preferred.
• Strong problem-solving, organizational, time management, and analytical skills.
• Excellent communication with external and internal customers.
• Able to learn and become proficient with required systems and web-based platforms.
• Self-motivated, able to work independently with minimal supervision.
• Experience in Customer Service, Account Management, or Inventory Management preferred.

Responsibilities

• Work well in a team environment and support the needs of customers and other departments.
• Communicate clearly between external customers and internal divisions to ensure expeditious handling of orders.
• Interface with customers via telephone and email to facilitate needs, schedules, and shipments.
• Ensure required documentation is detailed to meet the needs of other departments.
• Investigate and solve problems; seek guidance when appropriate.
• Complete incident and nonconformance reports as required.
• Tactfully handle difficult situations and negotiate mutually satisfactory resolutions.
• Adhere to and promote all elements of the company’s Responsible Care performance goals.
• Maintain a positive, professional attitude in all interactions with customers and employees.
• Manage projects efficiently, meeting internal and external deadlines.
• Gather, monitor, and analyze customer account data to meet objectives; report noteworthy activity to management.
• Manage expectations of the internal team with integrity and transparency.
• Contribute to continuous process improvement by staying mindful of procedures and their purpose.
• Identify referral opportunities and support business development through relationship-building.
• Continuously look for ways to simplify and improve customer experience.

Skills

Problem-solving

Organizational skills

Time management

Analytical skills

Clear communication

Learning systems

Self-motivated

Independent work

Customer service

Account management

Inventory management

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Quantix SCS LLC in Baytown, TX is seeking a Customer Service Specialist I to liaise with customers and manage orders, ensuring accurate and timely processing. You will provide one-on-one service, communicate daily needs, and share key information to help prevent and resolve issues.

This role focuses on building relationships through service, clear communication, and strong product knowledge. You will coordinate internal and external activities, maintain documentation, and contribute to ongoing