Customer Experience Specialist I

Quantix SCS; Houston (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Quantix SCS in Houston is seeking a Customer Service Specialist I to serve as liaison between customers and orders, ensuring accurate and timely order management. You will provide one-on-one service, communicate daily needs, and share key information to prevent and resolve issues.

You will build relationships through service, communication, and product knowledge, collaborate with internal teams, manage documentation, and help improve customer experience.

Qualifications

• Excellent problem-solving, organizational, time management, and analytical skills.
• Outstanding communication abilities with both external and internal customers.
• Proficiency in Word and Excel; ability to learn new systems.
• Self-motivated and able to perform duties independently with minimal supervision.
• Bachelor’s degree preferred; HS diploma required.

Responsibilities

• Must work well in a team environment and strive to support the needs of both the customer and other departments.
• Communicate clearly and effectively between external customers and all internal divisions to ensure expeditious handling of all customer orders, requests, special requirements, and other needs.
• Communicate with existing and prospective customers via telephone and email to help facilitate their needs, schedules, and shipments.
• Ensure that all required documentation is sufficiently detailed to meet the needs of other departments within the company.
• Demonstrate sound reasoning and judgment when investigating and solving problems; seek guidance when appropriate.
• Complete incident and nonconformance reports as required.
• Tactfully handle difficult situations and negotiate mutually satisfactory resolutions.
• Adhere to and promote all elements of the company’s Responsible Care performance goals.
• Maintain a positive, professional attitude in all interactions with customers and fellow employees.
• Manage projects efficiently, meeting both internal and external deadlines.
• Gather, monitor, and analyze customer account data to help meet customer objectives; report noteworthy account activity to management.
• Manage expectations of the internal team with integrity and transparency.
• Contribute to continuous process improvement by staying mindful of current procedures and their purpose.
• Identify referral opportunities and support business development through ongoing relationship-building.
• Continuously look for ways to simplify and improve customer experience.

Skills

Problem-solving

Communication

MS Word

MS Excel

Independent worker

Customer service

Team collaboration

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Quantix SCS in Houston is seeking a Customer Service Specialist I to serve as liaison between customers and orders, ensuring accurate and timely order management. You will provide one-on-one service, communicate daily needs, and share key information to prevent and resolve issues.

You will build relationships through service, communication, and product knowledge, collaborate with internal teams, manage documentation, and help improve customer experience.