Order Success & Merch Specialist

ASM Global; Buffalo (NY); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Paid vacation

401k plan

Résumé du poste

Legends Global Merchandise is seeking an Order Success Representative to ensure smooth order flow and top-tier customer experience from initiation to delivery. You will collaborate with vendors, sales, and the creative team to meet deadlines and budgets while maintaining quality.

This on-site Buffalo, NY role focuses on accurate orders, invoicing, and post-purchase support, with a strong emphasis on responsiveness and teamwork. A hands-on coordinator with attention to detail will thrive.

Qualifications

• Bachelor’s degree or 3 years of related work experience.
• Strong oral and written communication skills.
• Strong organizational and problem-solving ability.
• Strong computer skills and the ability to use AI.
• Ability to meet deadlines and work independently.
• Effective prioritization skills and attention to detail.

Responsabilités

• Quotes product based on customer specifications.
• Orders product based on customer requests.
• Completes art sheets required prior to production.
• Inputs customer orders into invoicing system.
• Reviews customer billing and invoicing prior to submission.
• Provides customer support regarding orders, returns, shortages, damages, and back-ordered products.
• Processes customer credits in the invoicing system.
• Supports outside sales Representatives and their customers.
• Reconciles vendor invoices with customer invoices.
• Meets with customers to determine needs and advise on Legends Global Merchandise solutions.
• Checks in and receives products from vendors when time sensitive.
• Files customer order documentation.

Connaissances

Communication skills

Organizational skills

Problem-solving

Deadline-driven

Prioritization

Attention to detail

Team collaboration

Formation

Bachelor’s degree or 3 years of related work experience

Outils

AI tools

Invoicing software

Description du poste

Legends Global Merchandise is seeking an Order Success Representative to ensure smooth order flow and top-tier customer experience from initiation to delivery. You will collaborate with vendors, sales, and the creative team to meet deadlines and budgets while maintaining quality.

This on-site Buffalo, NY role focuses on accurate orders, invoicing, and post-purchase support, with a strong emphasis on responsiveness and teamwork. A hands-on coordinator with attention to detail will thrive.