Order Success Representative | LGM Buffalo

Legends MainGate, LLC; Buffalo (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

401k plan

Job summary

Legends Global Merchandise is seeking an Order Success Representative to ensure smooth order flow and top-tier customer experience from initiation to delivery. You will collaborate with vendors, sales, and the creative team to meet deadlines and budgets while maintaining quality.

This on-site Buffalo, NY role focuses on accurate orders, invoicing, and post-purchase support, with a strong emphasis on responsiveness and teamwork. A hands-on coordinator with attention to detail will thrive.

Qualifications

• Bachelor’s degree or 3 years of related work experience.
• Strong oral and written communication skills.
• Strong organizational and problem-solving ability.
• Strong computer skills and the ability to use AI.
• Ability to meet deadlines and work independently.
• Effective prioritization skills and attention to detail.

Responsibilities

• Quotes product based on customer specifications.
• Orders product based on customer requests.
• Completes art sheets required prior to production.
• Inputs customer orders into invoicing system.
• Reviews customer billing and invoicing prior to submission.
• Provides customer support regarding orders, returns, shortages, damages, and back-ordered products.
• Processes customer credits in the invoicing system.
• Supports outside sales Representatives and their customers.
• Reconciles vendor invoices with customer invoices.
• Meets with customers to determine needs and advise on Legends Global Merchandise solutions.
• Checks in and receives products from vendors when time sensitive.
• Files customer order documentation.

Skills

Communication skills

Organizational skills

Problem-solving

Deadline-driven

Prioritization

Attention to detail

Team collaboration

Education

Bachelor’s degree or 3 years of related work experience

Tools

AI tools

Invoicing software

Job description

THE ROLE: Order Success Representative

LOCATION: LGM Buffalo - AdPro | Buffalo, NY

ABOUT LEGENDS GLOBAL

Legends Global is the premier partner to the world’s greatest live events, venues, and brands. We deliver a fully integrated suite of premium services through a white-label model that keeps our partners front and center — from feasibility and project development to sales, partnerships, hospitality, merchandise, venue management, and world-class content and booking. With a global network of more than 450 venues, hosting 20,000 events and welcoming 165 million guests annually, Legends Global brings unmatched scale, expertise, and connectivity to help our partners grow. The Legends Global Way guides how we operate: Align, Scale, Connect, Team, Win — shared success, repeatable systems, connected solutions, unstoppable teams, and wins that are earned every day.

About the Role

The Order Success Representative is responsible for executing orders to ensure the customer experience is as smooth as possible to aid in business growth and retention. The Order Success Representative oversees customer orders from start to finish to ensure completion, accuracy, and customer satisfaction. The role will work directly with vendors, sales and the creative team to ensure products meet deadlines, stay within budget, and exceed quality expectations.

About the Project/Venue

Recognized leaders in retail and merchandising worldwide, Legends Global Merchandise (LGM) provides a fully customized, customer-centric, omnichannel shopping experience for fans. Our vertical service solution allows us to provide the latest trends, styles, designs, and brand collaborations across different categories. For in-venue, e-commerce and pop-up operations, Legends sets the standard when it comes to a unique shopping experience. We pride ourselves in creating a customized portfolio of inventory based on each property and operating as a true extension of each client’s brand. Different guests want different things, and we are here to build and provide a tailored retail experience.

LGM purchased ADPRO Sports in July 2023. ADPRO Sports, a subsidiary of Legends Global Merchandise, is a prominent leader in the branded merchandise market, known for our commitment to excellence and innovation. With a growing global footprint, we continue to push boundaries and challenge the status quo.

We are looking for a skilled Coordinator-Promotional & Branded Merchandise to join our team and contribute to our mission of delivering superior products/services while maintaining the highest levels of integrity and accountability.

WHAT YOU’LL DO (KEY RESPONSIBILITIES & OUTCOMES)

• Quotes product based on customer specifications
• Orders product based on customer requests
• Completes art sheets required prior to an item being prepared for production
• Inputs customer orders into invoicing system
• Reviews customer billing and invoicing prior to it being submitted to the customer
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products
• Processes customer credits in the invoicing system
• Supports outside sales Representatives and their customers
• Reconciles vendor invoices with customer invoices
• Meets with customers to determine their needs and advise them on how Legends Global Merchandise can help meet those needs
• Checks in and receive products from vendors when time sensitive
• Files customer order documentation

WHAT YOU BRING (QUALIFICATIONS & EXPERIENCE)

• Bachelor’s degree or 3 years of related work experience
• Well-developed oral and written communication skills
• Strong organizational and problem-solving ability
• Strong computer skills and the ability to use AI
• Ability to meet deadlines and work independently
• Effective prioritization skills, and the capacity to work efficiently without sacrificing quality
• Strong attention to detail

WORK ENVIRONMENT & TRAVEL

This role is based on site in Buffalo, NY

At Legends Global, our people power every success. You’ll work alongside exceptional talent, learn from world-leading experts, and contribute to projects that set the standard across sports, entertainment, hospitality, and live experiences. If you’re driven to operate at the highest level, build with purpose, and help partners win on the biggest stages, you’ll thrive here.

COMPENSATION

Legends Global offers a competitive hourly rate of $20.00 - $22.00 commensurate with experience, skills, and qualifications and a generous total rewards package, including medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.