Branded Merchandise Account Coordinator

Legends Global; Buffalo (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

401k plan

Paid vacation

Job summary

LEGENDS GLOBAL MERCHANDISE is seeking a Coordinator-Promotional & Branded Merchandise in Buffalo, NY to manage end-to-end order processing, quotes, art sheets, invoicing, and customer support. The role supports sales reps and ensures accurate fulfillment with a focus on retention and growth.

Ideal candidates have a bachelor’s degree and at least one year in a similar role, with proficiency in Microsoft Office and invoicing systems. Competitive pay and a robust benefits package are offered.

Qualifications

• Good interpersonal and customer service skills, well-developed verbal and written communication skills, and the ability to work with internal and external clients.
• Sound organizational, records management, time management skills, and attention to detail.

Responsibilities

• Quotes product based on customer specifications.
• Orders product based on customer requests.
• Completes art sheets required prior to production.
• Inputs customer orders into invoicing system.
• Reviews customer billing and invoicing prior to submission.
• Reviews and updates quarterly WIP reports and submits to VP of Sales.
• Provides customer support regarding orders, returns, shortages, damages, and back ordered products.
• Processes customer credits in the invoicing system.
• Supports outside sales representatives and their customers.
• Reconciles vendor invoices with customer invoices.
• Meets with customers to determine their needs and advise how ADPRO can help meet those needs.
• Checks in and receives products from vendors when time sensitive.
• Files customer order documentation.
• Attends outside sponsorship events and company sales.

Skills

Interpersonal skills

Communication

Organization

Education

Bachelor's degree

1 year experience in similar role

Tools

Microsoft Office

Invoicing systems

Job description

LEGENDS GLOBAL MERCHANDISE is seeking a Coordinator-Promotional & Branded Merchandise in Buffalo, NY to manage end-to-end order processing, quotes, art sheets, invoicing, and customer support. The role supports sales reps and ensures accurate fulfillment with a focus on retention and growth.

Ideal candidates have a bachelor’s degree and at least one year in a similar role, with proficiency in Microsoft Office and invoicing systems. Competitive pay and a robust benefits package are offered.