Order Review Specialist

Shabbyfabrics; Post Falls (ID); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Competitive pay

401(k) company match

Major Medical, Dental, Vision, Life

Paid time off

Employee discount

Referral program

Employee Assistance Program

Overtime opportunities available

Job summary

Shabby Fabrics in Post Falls, Idaho, is seeking an Order Review Specialist to evaluate orders flagged by fraud detection and determine their legitimacy before processing.

The role requires exceptional judgment, investigative skills, and the ability to speak with customers by phone to verify purchases. This is a full-time, on-site position with a background check required and opportunities to help improve fraud prevention processes over time.

Qualifications

• Exceptional attention to detail.
• Strong critical thinking and problem-solving skills.
• Excellent judgment and the ability to make confident decisions.
• Outstanding verbal communication and customer service skills.
• Comfortable speaking with customers by phone.
• High level of integrity and professionalism.
• Ability to remain calm and objective in difficult situations.
• Strong organizational skills with the ability to manage multiple cases.
• Proficiency with computers and learning new software quickly.

Responsibilities

• Review orders flagged by fraud detection software.
• Investigate suspicious orders using internal systems and data.
• Contact customers by phone to verify purchases and account info.
• Assess situations with sound judgment and critical thinking.
• Approve, hold, or escalate orders based on findings.
• Document verification steps and decisions accurately.
• Collaborate with Customer Service and Accounting to resolve issues.
• Identify fraud trends and report suspicious activity.

Skills

Attention to detail

Critical thinking

Judgment

Verbal communication

Phone communication

Integrity

Organization

Tech-savvy

Fraud prevention

Job description

About Us

Shabby Fabrics is an online retailer located in beautiful Post Falls, Idaho. Founded in 2005, Shabby Fabrics is a leading name in the quilting and sewing industry, known for exceptional fabric collections, exclusive designs, and an unwavering commitment to customer service. Every order we ship represents the trust our customers place in us, and we're looking for someone who can help protect that trust.

About the Role

We're looking for a detail-oriented, analytical professional to join our team as an Order Review Specialist. This role is responsible for reviewing orders that have been flagged by our fraud detection system and determining whether they are legitimate before they are processed.

This position requires excellent judgment, strong investigative skills, and the confidence to speak with customers over the phone. You'll gather information, identify inconsistencies, and make thoughtful decisions that protect both our customers and our business while providing a positive customer experience.

If you naturally notice details others miss, enjoy solving puzzles, and can balance caution with great customer service, this could be a great fit.

Please Note: This is an on-site position based in Post Falls, Idaho. Remote work is not available. Employment is contingent upon the successful completion of a background check.

What You'll Do

• Review orders flagged by our fraud detection software.
• Investigate suspicious orders using internal systems and available data.
• Contact customers by phone to verify purchases and confirm account information.
• Assess each situation using sound judgment and critical thinking.
• Approve, hold, or escalation orders based on your findings.
• Document verification steps and decisions accurately.
• Work closely with Customer Service and Accounting to resolve order issues.
• Identify fraud trends and report suspicious activity.
• Help improve fraud prevention processes over time.

What We're Looking For

• Exceptional attention to detail.
• Strong critical thinking and problem-solving skills.
• Excellent judgment and the ability to make confident decisions.
• Outstanding verbal communication and customer service skills.
• Comfortable speaking with customers by phone.
• High level of integrity and professionalism.
• Ability to remain calm and objective in difficult situations.
• Strong organizational skills with the ability to manage multiple cases.
• Proficiency with computers and learning new software quickly.
• Previous experience in fraud prevention, banking, ecommerce, customer service, investigations, or a similar analytical role is a plus, but not required.

Schedule

• Full-time, Monday–Friday
• 8-hour shifts

Perks & Benefits

• Competitive pay
• 401(k) with generous company match
• Major Medical, Dental, Vision, and Life Insurance (waiting periods apply)
• Paid Time Off, paid holidays, and paid breaks
• Employee discount (yes, you'll want more fabric!)
• Referral program
• Employee Assistance Program
• Overtime opportunities available