Customer Service Representative

Shabby Fabrics; Post Falls (ID); Presencial; USD 21.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

401(k) with generous company match

Major Medical, Dental, Vision, andlife

Paid Time Off, paid holidays, and paid

Employee discount

Referral program

Employee Assistance Program

Overtime opportunities available

Descripción de la vacante

Shabby Fabrics in Post Falls, Idaho, is seeking a full-time Customer Care Specialist to be the friendly voice of our quilting community. In this role you will handle phone, email, and online support, process orders, and suggest complementary products to help customers complete their projects.

You should communicate clearly, stay organized, and enjoy solving problems in a fast-paced, technology-driven environment.

Formación

• Clear, professional communication and strong writing and grammar.
• Ability to navigate multiple computer systems and data entry with accuracy.
• Strong math skills for fabric measurements (yards, inches).
• Highly organized, detail-oriented, and able to prioritize.
• Ability to think critically, solve problems, and know when to escalate.

Responsabilidades

• Create warm, memorable customer experiences through phone, email, and online support
• Answer inbound calls with a friendly, confident demeanor
• Accurately process orders while recommending complementary products
• Listen to customers’ goals and provide helpful guidance
• Resolve questions or concerns with empathy and sound judgment
• Escalate issues when needed to ensure best outcomes
• Maintain accurate order details in systems
• Support operations and fulfillment during slower periods
• Contribute to a collaborative team environment
• Be the friendly, knowledgeable voice that supports customers

Conocimientos

Communication

Grammar & Writing

Typing Speed

Multisystem Navigation

Written Responses

Fabric Math

Detail Orientation

Problem Solving

Initiative

Team Player

Learning Quickly

Tech Savvy

Herramientas

CRM systems

Order Processing Software

Descripción del empleo

Customer Care Specialist

Join the Heart of Shabby Fabrics

At Shabby Fabrics, we're more than an online quilt shop- we're a community of passionate makers. Founded in 2005 and headquartered in beautiful Post Falls, Idaho, we've grown into an international leader in the quilting industry through original design, innovative technology, and a deep love for creativity.

As we continue to grow, we're looking for a full-time Customer Care Specialist who is energized by helping people, passionate about delivering exceptional service, and excited to be part of a team that values excellence and connection.

If you love creating positive experiences, solving problems, and helping customers bring their creative visions to life, this may be the perfect role for you.

What You’ll Do

Our Customer Care Specialists are the voice and heart of Shabby Fabrics. In this role, you will:

• Create warm, memorable customer experiences through phone, email, and online support

• Answer inbound calls with a friendly, confident, and professional demeanor

• Accurately process orders while thoughtfully recommending complementary products

• Actively listen to customers’ project goals and offer helpful, knowledgeable guidance

• Resolve questions or concerns with empathy, clarity, and sound judgment

• Recognize when an issue needs escalation to ensure the best outcome

• Maintain accurate order details and documentation within our systems

• Support our operations and fulfillment teams during slower call periods

• Contribute to a collaborative, positive team environment

This is a dynamic role where no two days are exactly the same- and where your ability to connect, think critically, and serve others truly makes a difference.

What Makes You a Great Fit

You might be the ideal candidate if you:

• Communicate clearly, professionally, and confidently, both verbally and in writing

• Have strong grammar, spelling, and typing skills

• Are comfortable navigating multiple computer systems at once

• Excel at composing polished, customer-friendly written responses

• Have strong math skills, especially with fabric measurements (yards, inches, etc.)

• Are highly organized and detail-oriented

• Think critically and solve problems with good judgment

• Know when to take initiative and when to elevate appropriately

• Can work independently while also contributing positively to a team

• Learn products quickly and enjoy recommending solutions that genuinely help customers

• Are comfortable in a fast-paced, technology-driven environment

Quilting or fabric knowledge is helpful - but a passion for learning and serving customers is essential.

Schedule

• 40 hours per week

• Includes a rotating Saturday schedule from 8:00 a.m. - 1:00 p.m.

Physical Requirements

• Ability to stand, sit, and/or walk for extended periods

• Ability to distinguish between colors

Benefits

• Competitive pay
• 401(k) with generous company match
• Major Medical, Dental, Vision, and Life Insurance (waiting periods apply)
• Paid Time Off, paid holidays, and paid breaks
• Employee discount (yes, you'll want more fabric!)
• Referral program
• Employee Assistance Program
• Overtime opportunities available

Why Join Shabby Fabrics?

• Be part of a growing, industry-leading company

• Work in a team that values excellence, creativity, and genuine care

• Help customers across the world bring their creative projects to life

• Make a meaningful impact every day through service and connection

If you're ready to be the friendly, knowledgeable voice that supports and inspires our customers, we'd love to hear from you.