Order Processor

Liberty Pumps; Town of Bergen (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Liberty Pumps is seeking an Order Processor to perform data entry, verify order details in ERP, and respond to customer inquiries. The role supports a positive brand image and customer-focused relationships with reps, customers, and coworkers.

The position requires strong communication, problem solving, and organizational skills, with adherence to ISO 9001 guidelines and a commitment to safety in a well-lit office environment.

Qualifications

• Must possess strong, clear, concise, respectful communication skills both written and verbal.
• Problem solving, time management, and organizational skills a must.
• Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.

Responsibilities

• Interpret the incoming information, review discrepancies, pursue clarification, or advise related to data.
• Enter the order into our ERP system, review data to ensure accuracy, and verify any changes required.
• Respond to customer inquiries related to order content, pricing, shipping instructions, etc.
• Perform any other tasks related to order entry required or requested by the supervisor.
• Operate according to ISO 9001 requirements.
• Follow safety guidelines, maintain a clean and organized work area, and report unsafe activities and conditions.
• Duties may change at any time with or without notice.

Skills

Communication skills

Problem solving

Time management

Organizational skills

Independent judgment

Critical thinking

Education

High school diploma

Computer proficiency

Job description

Summary: The Order Processor is responsible for performing data entry work using a personal computer and appropriate software, entering, updating, researching, verifying, and or retrieving data entered into various systems, and ensuring the accuracy of information recorded. The Order Processor is also responsible for fostering a positive company & brand image, creating and maintaining a professional and customer service focused relationship with Reps, Customers, and Coworkers.

1. Interpret the incoming information, review discrepancies, pursue clarification, or advise related to data.

2. Enter the order into our ERP system, review data to ensure accuracy, and verify any changes required.

3. Respond to customer inquiries related to order content, pricing, shipping instructions, etc.

4. Perform any other tasks related to order entry required or requested by the supervisor.

5. You will be expected to operate according to ISO 9001 requirements.

6. Held responsible and accountable to follow safety guidelines, maintain a clean and organized work area, and use good safety judgment. Expected to report all unsafe activities and conditions to the Supervisor and/or Safety Representative.

7. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Minimum Qualifications: High school diploma

Education/Training: Computer proficient, quick, accurate, and attentive to detail.

Experience/Skills/Abilities: Must possess strong, clear, concise, respectful communication skills both written and verbal. Problem solving, time management, and organizational skills a must. Requires independent judgment and critical thinking to resolve issues, suggest improvements, and embrace and promote new ideas and changes.

Work Schedule/Hours:Monday – Friday with typical business hours.

Working Conditions: Well-lit, heated and/or air-conditioned indoor office/shop environment with adequate ventilation. Light physical activity performing non-strenuous daily activities of an administrative nature. Moderate noise (examples: business office with computers and printers, light traffic).