Order Processing Specialist

80/20; Columbia City (IN); On-site; USD 38,000 - 50,000; Full time

Job summary

80/20 is seeking an Order Processing Specialist to handle customer orders from intake to completion, ensuring accuracy and timely production handoffs. You will work with distribution partners and customers via phone, email, and in person to deliver a World Class Customer Experience.

Ideal candidates have a high school diploma, strong math, proficiency with MS Office, and experience in customer service. Knowledge of blueprints and the 80/20 culture is a plus; ability to thrive in a fast-paced

Qualifications

• High School Diploma or GED.
• Experience in customer service or data entry.
• Can read and understand a blue print.
• Strong math skills including fractions and metric measurements.
• Proficient with Windows-based Office software.
• Excellent typing with high accuracy.
• English reading, writing and speaking to follow work instructions.
• Interacts professionally with customers, distributors, and 80/20 team.
• Positive attitude in a fast-paced environment.
• Problem solving and initiative.

Responsibilities

• Provide a full circle World Class Customer Service Experience to customers and team.
• Process orders from start to finish and verify accuracy before sending to production.
• Investigate price differences and inform Customer Service.
• Log, Track and Update all Order Holds.
• Schedule order ship dates.
• Schedule Bell Ringer ship dates.
• Process sample requests.
• Log required information into software per procedures.
• Participate in ongoing 80/20 product/software training.

Skills

Customer service

Attention to detail

Typing accuracy

English proficiency

Team player

Education

High School Diploma or GED

Tools

Excel

Word

PowerPoint

Job description

The Order Processing Specialist processes our customer base orders. The Order Processing Specialist is responsible for knowing all three steps of our order processing functions: Qualify, Entry, QC. The Order Processing Specialist performs these functions at a set rate of speed, accuracy and in an organized fashion, as well as working with our distribution partners and customer base when questions arise regarding their orders such as but not limited to price differences, inaccurate addresses, ship via, etc. This communication may happen through a variety of communication channels, including but not limited to: phone, email, and face to face. This person is accountable for providing a World Class Customer Experience. The Order Processing Specialist is responsible for knowing the 80/20 business model and utilizing it throughout daily conversation and must learn to speak to our company mission and vision along with sharing the things that create the 80/20 culture.

• Provide a full circle World Class Customer Service Experience to our Customers and team
• Process customer orders from start to finish and qualify all information is accurate on the order before sending to production
• Investigate price differences and provide information to Customer Service Support
• Log, Track and Update all Order Holds
• Schedule order ship dates
• Schedule "Bell Ringer" ship dates
• Process sample requests
• Responsible for logging all required information determined listed out in our department procedures into our Software applications.
• Participate in continuous 80/20 Inc. product/Software application training

Required Qualifications

• High School Diploma or GED.
• Previous customer service experience (retail, service industry, call center, etc.) or experience interacting with customers and data entry
• Can read and understand a blue print
• Strong math skills (add, subtract, multiply, and divide) along with experience using fractional and metric measuring methods
• Proficient with Windows Based Office Software (Excel, Word, PowerPoint, etc.)
• Has excellent typing, consistent accuracy with repetitive data entry while paying attention to details
• Can read, speak, write, and understand English to follow Work Instructions and Procedures
• Interacts professionally with internal and external customers, distributors, and 80/20 team while demonstrating and following 80/20 culture
• Showcases a positive attitude and works well in a fast-paced, team environment
• Be an effective problem solver
• Uses exceptional listening skills to take initiative, show self-assurance and follow through on tasks and projects

Preferred Qualifications

• Associates degree or higher in communications or related field of study
• 2+ years of experience in customer service, data entry, or direct customer interactions
• 2+ years of experience with 80/20's products and services working on the production floor in an essential role (EP, MGF, PP, etc.)