Order Processor

Isi-Design-and-Installation-Solutions,-Inc.; Austin (TX); On-site; USD 38,000 - 54,000; Full time

Job summary

Isi-Design-and-Installation-Solutions,-Inc. is seeking an Order Processor to accurately enter and verify customer orders and coordinate with Sales, Purchasing, Branch Management, and Warehouse to ensure on-time fulfillment.

The role emphasizes data integrity, SOP maintenance, and support for production readiness in a fast-paced office environment. Strong attention to detail and proficiency with ERP and Microsoft Office are essential.

Qualifications

• 1–2 years of experience in order processing, data entry, or a related administrative role.
• Experience in flooring, cabinet, or construction industry preferred.
• Bilingual English/Spanish a plus.

Responsibilities

• Accurately enter and process customer orders in the ERP system.
• Verify order details against project documentation before entry.
• Collaborate with Purchasing, Sales, and Branch Management to ensure materials are available for production.
• Communicate with Production, Design Studio, and Warehouse to resolve discrepancies.
• Maintain organized electronic order files and support SOP development.
• Assist with model home orders and prepare required forms.

Skills

Attention to detail

Data entry

Cross-functional collaboration

Time management

MS Office

ERP knowledge

Problem solving

Education

Associate or Bachelor's degree in Business/Supply Chain

Tools

Excel

ERP software

2020 Design software

Job description

Looking to build your career and design your future? You have come to the right place.SummaryThe Order Processor is responsible for managing and processing customer orders with accuracy and efficiency. This role ensures that all orders are entered correctly, verified for accuracy, and coordinated with key departments—including Sales, Purchasing, Branch Management, and Warehouse—to ensure timely and successful fulfillment. The Order Processor plays a critical role in maintaining accuracy in documentation, supporting production readiness, and contributing to the smooth operation of the order fulfillment process.Essential FunctionsAccurately enter and process customer orders in the company’s order management system (ERP).Review and verify order details, including selections and quantities, by comparing all relevant documentation for each project and community scope prior to entry.Collaborate with Purchasing, Sales, and Branch Management teams to ensure orders are accurate and materials are available for production.Communicate with internal teams—including Production, Design, and Warehouse—to resolve any order discrepancies or material issues.Identify and resolve order discrepancies in a timely manner to maintain data integrity and workflow efficiency.Maintain organized and accurate electronic order files, ensuring compliance with company policies and audit requirements.Support the development and maintenance of standard operating procedures related to order processing.Complete all required daily activities with accuracy and minimal supervision.Perform other related duties as assigned to support operational goals.Additional ResponsibilitiesCompare color selection sheets to floor plans and diagrams, verifying proper quantities of raw materials or finished goods have been requested.Complete work order forms and compile all required information for crew leaders, drivers, quality control, and accounting.Use intermediate math skills to calculate square footage, yardage, linear feet, and other measurements as required for materials ordering and plan review.Facilitate model home orders with the Sales team, complete model discount forms, and review orders for completeness and accuracy.Order shorts and create deficiency reports as needed; maintain up-to-date electronic folders.Communicate effectively with Production, Sales, Design Studio, and Warehouse staff to proactively address potential issues.Participate in required meetings and training sessions, maintaining a high standard of professionalism and compliance with company policies.Education & ExperienceRequiredHigh school diploma or GED equivalent.Minimum of 1–2 years of experience in order processing, data entry, or a related administrative role.PreferredAssociate’s or Bachelor’s degree in Business, Supply Chain, or a related field.Minimum of two years related experience and/or training, or an equivalent combination of education and experience.Experience in the flooring, cabinet, or construction industry preferred.Bilingual (English/Spanish) communication skills a plus.Skills & CompetenciesStrong attention to detail and accuracy in order entry and data management.Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.Strong organizational skills and time management abilities; capable of working in a fast-paced environment while meeting deadlines.Proficient in Microsoft Office Suite (Excel, Word, Outlook).Working knowledge of ERP or order processing systems.Experience with 2020 Design software preferred for cabinet order processors.Familiarity with inventory and production processes within the construction or building materials industry.Demonstrated ability to analyze and resolve discrepancies using sound judgment and problem-solving skills.Job CompetenciesBasic technology proficiency and ability to learn new systems quickly.Professional-level verbal and written communication skills, including the ability to negotiate or coordinate between teams with differing priorities.Strong commitment to organization, time management, and process accuracy.Demonstrated ability to take ownership of responsibilities and maintain a collaborative attitude in a fast-paced environment.Work EnvironmentOffice-based role with routine collaboration across multiple departments including Sales, Purchasing, and Production.May require occasional visits to warehouses, design studios, or job sites for order verification.Fast-paced, deadline-driven environment requiring attention to detail and adaptability.If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.