Order Processor

ISI Design and Installation Solutions, INC.; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401(k) with company match

Paid holidays

Job summary

ISI Design and Installation Solutions, INC. is seeking an Order Processor to manage and process customer orders with accuracy and efficiency. You will coordinate with Sales, Purchasing, Branch Management, and Warehouse to ensure timely fulfillment and sound documentation for audits.

The role emphasizes data integrity, collaboration across Production and Design, and maintaining records while supporting SOP development and daily operational goals in a busy office setting.

Qualifications

• High school diploma or GED equivalent.
• 1–2 years of experience in order processing, data entry, or a related administrative role.
• Preferred Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field.
• Minimum of two years related experience and/or training, or an equivalent combination of education and experience.
• Experience in the flooring, cabinet, or construction industry preferred.
• Bilingual (English/Spanish) communication skills a plus.

Responsibilities

• Accurately enter and process customer orders in the company’s order management system (ERP).
• Review and verify order details, including selections and quantities, prior to entry.
• Collaborate with Purchasing, Sales, and Branch Management to ensure materials are available.
• Communicate with Production, Design, and Warehouse to resolve order discrepancies.
• Identify and resolve discrepancies to maintain data integrity and workflow efficiency.
• Maintain organized electronic order files and ensure audit compliance.
• Support development and maintenance of standard operating procedures for order processing.
• Complete daily activities with accuracy and minimal supervision.
• Perform other duties to support operational goals.
• Compare color sheets to floor plans to verify raw material quantities.

Skills

Attention to detail

Written communication

Verbal communication

Organizational skills

Time management

MS Office

ERP knowledge

Order processing

2020 Design software

Problem solving

Education

High school diploma or GED

Associate’s or Bachelor’s in Business, Supply Chain

Tools

ERP system

2020 Design software

Job description

Summary

The Order Processor is responsible for managing and processing customer orders with accuracy and efficiency. This role ensures that all orders are entered correctly, verified for accuracy, and coordinated with key departments—including Sales, Purchasing, Branch Management, and Warehouse—to ensure timely and successful fulfillment. The Order Processor plays a critical role in maintaining accuracy in documentation, supporting production readiness, and contributing to the smooth operation of the order fulfillment process.

Essential Functions

• Accurately enter and process customer orders in the company’s order management system (ERP).


• Review and verify order details, including selections and quantities, by comparing all relevant documentation for each project and community scope prior to entry.


• Collaborate with Purchasing, Sales, and Branch Management teams to ensure orders are accurate and materials are available for production.


• Communicate with internal teams—including Production, Design, and Warehouse—to resolve any order discrepancies or material issues.


• Identify and resolve order discrepancies in a timely manner to maintain data integrity and workflow efficiency.


• Maintain organized and accurate electronic order files, ensuring compliance with company policies and audit requirements.


• Support the development and maintenance of standard operating procedures related to order processing.


• Complete all required daily activities with accuracy and minimal supervision.


• Perform other related duties as assigned to support operational goals.

Additional Responsibilities

• Compare color selection sheets to floor plans and diagrams, verifying proper quantities of raw materials or finished goods have been requested.


• Complete work order forms and compile all required information for crew leaders, drivers, quality control, and accounting.


• Use intermediate math skills to calculate square footage, yardage, linear feet, and other measurements as required for materials ordering and plan review.


• Facilitate model home orders with the Sales team, complete model discount forms, and review orders for completeness and accuracy.


• Order shorts and create deficiency reports as needed; maintain up-to-date electronic folders.


• Communicate effectively with Production, Sales, Design Studio, and Warehouse staff to proactively address potential issues.


• Participate in required meetings and training sessions, maintaining a high standard of professionalism and compliance with company policies.

Education & Experience Required

• High school diploma or GED equivalent.


• Minimum of 1–2 years of experience in order processing, data entry, or a related administrative role.


• Preferred Associate’s or Bachelor’s degree in Business, Supply Chain, or a related field.


• Minimum of two years related experience and/or training, or an equivalent combination of education and experience.


• Experience in the flooring, cabinet, or construction industry preferred.


• Bilingual (English/Spanish) communication skills a plus.

Skills & Competencies

• Strong attention to detail and accuracy in order entry and data management.


• Excellent written and verbal communication skills with the ability to collaborate effectively across multiple departments.


• Strong organizational skills and time management abilities; capable of working in a fast-paced environment while meeting deadlines.


• Proficient in Microsoft Office Suite (Excel, Word, Outlook).


• Working knowledge of ERP or order processing systems.


• Experience with 2020 Design software preferred for cabinet order processors.


• Familiarity with inventory and production processes within the construction or building materials industry.


• Demonstrated ability to analyze and resolve discrepancies using sound judgment and problem-solving skills.

Job Competencies

• Basic technology proficiency and ability to learn new systems quickly.


• Professional-level verbal and written communication skills, including the ability to negotiate or coordinate between teams with differing priorities.


• Strong commitment to organization, time management, and process accuracy.


• Demonstrated ability to take ownership of responsibilities and maintain a collaborative attitude in a fast-paced environment.

Work Environment

Office-based role with routine collaboration across multiple departments including Sales, Purchasing, and Production. May require occasional visits to warehouses, design studios, or job sites for order verification. Fast-paced, deadline-driven environment requiring attention to detail and adaptability.

If you like working with a growing close knit team and helping home owners design the home of their dreams, come build your career with us!

Benefits

• Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health


• 401(k) with company match


• Short- and long-term disability


• Life insurance


• Flexible time off


• 8 paid holidays


• Additional leave benefits


• Company-sponsored weight loss management program


• Pet insurance

With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!

For more information about Interior Logic Group, visit www.interiorlogicgroup.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.