Order Processing Specialist (Customer Service)

Exploreelginarea

Elgin (IL)

Hybrid

USD 38,000 - 46,000

Full time

2 days ago

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Benefits offered by this job

PTO

Medical, dental, and vision insurance

401(k) with company contribution

Career advancement opportunities

Job summary

Newhaven Display is seeking a full-time Order Processing Specialist who is detail-oriented and excels in building strong customer relationships. This role handles orders from start to finish, confirms shipping, issues invoices, and supports ERP-driven inventory and e-commerce workflows.

Ideal candidates will have an Associate Degree and at least 1 year in a customer-facing role, with a willingness to learn ERP systems (NetSuite a plus) and to collaborate across departments to ensure timely

Qualifications

Associate degree or higher.
At least 1 year of experience in a customer-facing role, preferably in distribution or manufacturing.
Capable of quickly learning ERP systems; NetSuite experience is a plus.

Responsibilities

Receive, process, and manage customer orders from start to finish, assessing requirements and actions.
Confirm shipping details, ensure accurate delivery instructions, and issue invoices.
Track payments and provide timely follow-ups; coordinate with inventory to fulfill orders.
Respond to customer inquiries related to orders and shipments; collaborate with multiple departments.

Skills

Customer service

Critical thinking

Time management

Attention to detail

Prioritization

Follow-up skills

ERP systems familiarity

Microsoft Office Suite

Education

Associate degree

Tools

NetSuite

ERP system navigation

Microsoft Office Suite (Outlook, Excel, Word)

Job description

Order Processing Specialist (Customer Service)

Manufacturing Customer Services Administrative, Support & Clerical

WHY NEWHAVEN DISPLAY

At Newhaven Display, we're more than a global display manufacturer- we’re a hub of innovation, creativity, and collaboration. Our products power many of the electronics you use every day, from home appliances and medical devices to industrial equipment and automotive tech. We specialize in LCD, OLED, and TFT displays, serving clients across a wide range of industries.

Our mission? Deliver high-quality display solutions and design services that help our customers grow-while continuously pushing the limits of what’s possible.

ABOUT THE ROLE

Newhaven Display is seeking a full-time Order Processing Specialist who is motivated, detail-oriented, and excels in building strong customer relationships. This position is for a self-starter who possesses the ability to follow complex procedures and adapt to varying scenarios. The role requires critical thinking and problem-solving skills, as each order may present unique challenges. Additionally, candidates must be technologically savvy to quickly learn and efficiently navigate our ERP system. The successful candidate will act as a primary contact for order processing, product inquiries, inventory management, while also supporting our e-commerce operations.

Order Management

Receive, process, and manage customer orders from start to finish, assessing each order's specific requirements and determining necessary actions.
Confirm shipping details and ensure accurate delivery instructions.
Issue invoices, track payments, and provide timely follow-ups.
Coordinate with inventory teams to fulfill order requirements.
Respond to customer inquiries related to orders and shipments.

System Management

Utilize and navigate the ERP system to input and retrieve order information accurately.
Handle customer communications via email with prompt follow-up.
Monitor daily release schedules and manage inventory arrivals and approvals.

Inventory Coordination

Work closely with relevant departments to expedite inventory and ensure timely order fulfillment.

Support Role

Collaborate with various departments to assist in resolution of any customer related concerns
Answer incoming phone calls and forward to appropriate departments

Customer Service

Provide excellent service to customers and represent the Company in the most professional way possible.

WHAT YOU BRING:

Associate Degree or higher.
At least 1 year of experience in a customer-facing role, preferably in a distribution or manufacturing industry.
Strong critical thinking skills with the ability to assess unique order scenarios while determining appropriate actions.
Accuracy and attention to detail are paramount.
Superior time management/organizational skills ensuring precision and thoroughness in all aspects of work.
MUST have the capability to effectively prioritize and handle multiple responsibilities at once.
Exemplary follow-up skills utilizing professional, grammatically correct correspondence via email and phone.
Technologically savvy. Be able to quickly learn and efficiently use ERP systems; experience with NetSuite is a plus.
Proficient in current versions of Microsoft Office Suite, including Outlook, Excel, and Word.
Self-motivated; Capable of completing tasks with limited supervision.
Experience with electronics or display technologies is a plus.

WHY JOIN NEWHAVEN DISPLAY?

Impactful Work: Your efforts will ensure that critical components reach our global customers on time.

Collaborative Environment: Work closely with cross-functional leadership, helping to move product across the globe.

Growth: Newhaven Display is committed to continuous improvement, offering a clear path to advance your expertise into an autonomous Purchasing position.

COMPENSATION & BENEFITS:

At Newhaven Display, your career is more than just a job - it's a launchpad. You'll be supported by a collaborative team, encouraged to explore new ideas, and equipped with the tools and training you need to grow and succeed. Along the way, you'll enjoy a benefits package designed to support your personal and professional well-being: