Inside Sales Representative (B2B)

Exploreelginarea; Elgin (IL); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Newhaven Display is seeking a professional, organized, and customer-focused B2B Inside Sales Representative to support both new and existing customers in a manufacturing and distribution environment.

This role is ideal for someone with prior experience in B2B inside sales, account support, customer service, or order/quote management who enjoys building relationships, managing customer requests, and working in a detail-oriented environment.

Qualifications

• 1–5 years of experience in inside sales, account management, customer support, order management, or a related B2B environment preferred.
• Experience supporting or selling physical products within manufacturing, distribution, industrial, electronics, or technical product environments strongly preferred.
• Strong communication and relationship-building skills.
• Highly organized with strong attention to detail and follow-through.
• Comfortable learning and working within ERP/CRM systems and other business software.
• Ability to manage multiple priorities in a professional office environment.
• Proficient in Microsoft Office, including Outlook, Word, and Excel.
• Associate degree or higher preferred.

Responsibilities

• Serve as a primary point of contact for assigned customers
• Respond to customer inquiries regarding pricing, product availability, lead times, and order status
• Prepare accurate customer quotes and follow up on opportunities
• Support customer relationships through responsive and professional communication
• Identify opportunities for upselling, cross-selling, or alternative product solutions
• Support both inbound and outbound sales efforts
• Convert inbound inquiries into sales opportunities
• Assist with prospecting and follow-up activities for new business development
• Coordinate internally with Engineering, Quality, and Operations teams to support customer requirements
• Maintain accurate customer records, pricing, and sales activity within ERP/CRM systems
• Manage multiple quotes, customer requests, and follow-up activities simultaneously
• Maintain accurate documentation and order information
• Assist with sales reporting, forecasting, and pipeline tracking
• Support ongoing account growth and customer retention efforts

Skills

Customer communication

Relationship building

ERP/CRM systems

Multi-tasking

MS Office

Education

Associate degree or higher

Tools

ERP/CRM software

Job description

Location: On-Site | Elgin, IL

Department: Sales

Compensation: $80,000-$95,000 (includes quarterly bonus potential)

WHY NEWHAVEN DISPLAY

Newhaven Display is a global manufacturer and distributor of LCD, OLED, TFT, and other display technologies used across a wide range of industries and applications. Our products support everything from industrial equipment and medical devices to consumer elect

ronics and automotive technologies.

We are a collaborative, team-oriented company focused on delivering high-quality products, responsive customer support, and long-term relationships with our customers.

ABOUT THE ROLE

Newhaven Display is seeking a professional, organized, and customer-focused B2B Inside Sales Representative to support both new and existing customers in a manufacturing and distribution environment.

This role is ideal for someone with prior experience in B2B inside sales, account support, customer service, or order/quote management who enjoys building relationships, managing customer requests, and working in a detail-oriented environment.

The position involves a combination of:

• customer communication
• quote and order management
• account support
• sales coordination
• and business development support

Success in this role requires strong communication skills, attention to detail, follow-through, and comfort working within ERP/CRM systems and managing multiple priorities simultaneously.

KEY RESPONSIBILITIES

Customer & Account Support

• Serve as a primary point of contact for assigned customers
• Respond to customer inquiries regarding pricing, product availability, lead times, and order status
• Prepare accurate customer quotes and follow up on opportunities
• Support customer relationships through responsive and professional communication
• Identify opportunities for upselling, cross-selling, or alternative product solutions

Sales Coordination & Business Development

• Support both inbound and outbound sales efforts
• Convert inbound inquiries into sales opportunities
• Assist with prospecting and follow-up activities for new business development
• Coordinate internally with Engineering, Quality, and Operations teams to support customer requirements
• Maintain accurate customer records, pricing, and sales activity within ERP/CRM systems

Organization & Operational Support

• Manage multiple quotes, customer requests, and follow-up activities simultaneously
• Maintain accurate documentation and order information
• Assist with sales reporting, forecasting, and pipeline tracking
• Support ongoing account growth and customer retention efforts

QUALIFICATIONS

• 1–5 years of experience in inside sales, account management, customer support, order management, or a related B2B environment preferred
• Experience supporting or selling physical products within manufacturing, distribution, industrial, electronics, or technical product environments strongly preferred
• Strong communication and relationship-building skills
• Highly organized with strong attention to detail and follow-through
• Comfortable learning and working within ERP/CRM systems and other business software
• Ability to manage multiple priorities in a professional office environment
• Proficient in Microsoft Office, including Outlook, Word, and Excel
• Associate degree or higher preferred

PLEASE NOTE:

This role is best suited for candidates with experience in B2B sales or customer support environments with a focus on product sales. Retail-only sales experience is generally not aligned with the day-to-day responsibilities of this position.

WHY JOIN NEWHAVEN DISPLAY?

• Stable, team-oriented work environment
• Opportunity to grow within a technical manufacturing company
• Collaborative culture with direct exposure to customers, engineering, and operations
• Hands-on experience supporting real-world products and applications across multiple industries

COMPENSATION & BENEFITS

• Competitive compensation based on experience and qualifications
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• Career growth opportunities within a growing technology company