Order Processing Specialist

The Facilities Group; Wyckoff (NJ); On-site; USD 30,000 - 34,000; Full time

Job summary

Puresan is seeking an Order Processing Specialist in Wyckoff, NJ. This full-time role ensures accurate handling of customer orders, quotes, and service requests in a fast-paced setting.

You will document interactions, support sales with ETA and tracking, and process RMAs and service tickets. The ideal candidate has 2+ years of order processing experience, strong communication, attention to detail, and the ability to adapt to changing priorities.

Qualifications

• 2+ years of order processing experience.
• An associate degree or higher in any related field (preferred).
• Experience with ERP or WMS software is a plus.
• Ability to work overtime as needed.
• Strong computer skills and the ability to learn new systems quickly.
• Excellent communication and problem-solving skills.
• Attention to detail and order accuracy.
• Exceptional multitasking and prioritization in a fast-paced environment.

Responsibilities

• Answer all incoming calls and handle customer inquiries professionally.
• Process customer quotes and sales orders, ensuring accuracy in products, quantities, pricing, and descriptions.
• Set up and maintain customer accounts in the company software system.
• Support sales representatives by processing quote and order requests, providing ETAs, and tracking orders.
• Assist with customer pickup orders.
• Process RMAs, dispenser service tickets, and machine service tickets efficiently.
• Utilize computer and other office tech to intake, organize, and process orders.
• Identify inefficiencies and suggest technology-based solutions.
• Perform data entry and maintain organized filing systems.

Skills

Order processing

Customer service

Education

Associate degree or higher

Tools

ERP

WMS

Job description

Who We Are

Puresan is a leading supplier of equipment and supplies for disaster restoration, carpet cleaning and janitorial professionals. We are looking for a full-time Order Processing Specialist to join our team of dedicated, ambitious professionals. Puresan offers a supportive team and advancement opportunities.

What You Will Be Doing

As an Order Processing Specialist , you will play a key role in delivering exceptional customer service while accurately managing customer orders, quotes, account information, and service requests in a fast-paced environment. You will use your experience and judgment to make sound decisions with minimal oversight, ensuring customer needs are met efficiently and professionally. To succeed in this role, you should bring at least two years of order processing experience, strong attention to detail, and the ability to adapt to changing priorities. If you are flexible, resourceful, and thrive in a dynamic team environment, you will have the opportunity to make a meaningfull impact for our customers and operational success.

Work Schedule : Monday through Friday, 8:00 AM - 5:00 PM (overtime as needed)

Location: Wyckoff, New Jersey

Pay Rate: $23.50

Customer Interaction

• Answer all incoming calls and handle customer inquiries professionally.
• Respond to customer requests via phone, email, fax, and online channelsregardingquotes, orders, purchase orders, and concerns.
• Accurately document all customer interactions in the company's software system.

Order And Account Processing

• Process customer quotes and sales orders, ensuring accuracy in products, quantities, pricing, and descriptions.
• Set up andmaintaincustomer accounts in the company software system.
• Support sales representatives by processing quote and order requests, providing ETAs, and tracking orders.
• Assistwith customer pickup orders.

Service Request Management

• Process return merchandise authorizations (RMAs), dispenser service tickets, and machine service tickets efficiently.

Technology And Innovation

• Utilize a computer and other office technology to intake, organize, and process orders.
• Identify inefficiencies in the current process and suggest or implement technology-based solutions.

Administrative Tasks

• Perform data entry into the company software system.
• Sort and organize mail.
• Maintain organized filing systems for easy retrieval of documents.

Order Processing Specialist Skills & Qualifications

• 2+ years of previous order processing experience. (required)
• An associates degree or higher in any related field. (preferred)
• Experience with ERP or WMS software is a plus.
• Ability to work overtime as needed.
• Basic computer knowledge and the ability to learn and use new systems quickly.
• Excellent communication and problem-solving skills.
• Critical thinkingandability to suggestnew ideasfor process improvement.
• Excellent attention to detail and strong ability to review and verify order accuracy
• Exceptional multitasking and prioritization abilities to manage high volumes of orders.
• Adaptable and comfortable working under pressure in a dynamic and fast-paced environment.
• Puresan is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.
• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of Puresan to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. Puresan also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team at 813-425-1985.