Sales Support Specialist

Pro Chem Inc.; Alpharetta (GA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Full benefits package

401(k) with company match

Paid training

Predictable office schedule

Job summary

Pro Chem Inc. in Alpharetta, GA, is seeking a Sales Support Specialist to back our sales operation from the corporate office.

You will process customer orders, enter purchase orders, support the outside sales team, and coordinate with the warehouse to track shipments. This role emphasizes accuracy, strong customer service, and collaboration across Sales, Customer Service, and Operations, with a friendly, quiet office environment, predictable hours, and full benefits.

Qualifications

• High school diploma or GED.
• At least two years in a customer service role with strong listening and communication skills.
• Experience multitasking and time management to ensure timely, accurate work.
• Ability and desire to learn detailed information about processes, products, and resources.
• Dependability and punctuality.
• Proficient with MS Office; NetSuite or similar CRM is a bonus.
• Team player who can also work independently.
• Ability to pass background check and drug screen; reside within a 30-minute commute.

Responsibilities

• Process and review customer orders for accuracy.
• Enter purchase orders and assist with order management.
• Support outside sales with quotes, contracts, and customer requests.
• Coordinate with warehouse to track orders and shipping information.
• Manage customer pricing and contract orders.
• Monitor customer portals, open orders, and backorders.
• Assist customers by phone and email.
• Provide NetSuite/CRM support to sales reps.
• Liaise between Sales, Customer Service, Operations, and other departments.
• Help ensure outstanding service, primarily via phone.

Skills

Customer service

Multitasking

Time management

Communication skills

Detail-oriented

Learning agility

Team collaboration

Education

High school diploma or GED

Tools

MS Office

NetSuite CRM

Job description

At Pro Chem Inc., we've been helping U.S. businesses keep their facilities running smoothly for over 50 years by supplying them with the highest quality, commercial-grade industrial maintenance products.

Our team is growing and we're looking for a dependable, detail-oriented Sales Support Specialist who enjoys working behind the scenes from our corporate office in Alpharetta, GA to help keep our sales operation running smoothly. This role is ideal for someone who thrives in a busy office, enjoys juggling multiple priorities, and takes pride in accuracy and excellent customer service.

What You'll Do

• Processing and reviewing customer orders for accuracy
• Entering purchase orders and assisting with order management
• Supporting our outside sales team with quotes, contracts, and customer requests
• Coordinating with our warehouse to track orders and obtain shipping information
• Managing customer pricing and contract orders
• Monitoring customer portals, open orders, and backorders
• Assisting customers directly by phone and email
• Providing NetSuite/CRM support to sales representatives
• Serving as a liaison between Sales, Customer Service, Operations, and other departments
• Helping ensure customers receive outstanding service, primarily via phone

What You'll Get

• Competitive hourly pay with predictable hours (M-F, 8:00-5:00 & no overtime expectations)
• Full benefits package: medical, dental, vision and life insurance plans
• 401(k) retirement savings account AND company match
• Paid training and ongoing departmental support
• Predictable schedule in a friendly, quiet office environment

What We're Looking For

• High school diploma or GED
• At least two years of experience in a true customer service role...anything requiring making connections and exhibiting excellent listening and communication skills.
• Experience multi-tasking and managing time to ensure everything is completed in a timely and accurate manner
• Ability and desire to learn a lot of detailed information about our processes, products and resources.
• A history of dependability and punctuality.
• Comfortable using MS Office; Netsuite (or similar CRM) experience is a bonus
• Enjoys being part of a small office team, but can also work independently
• Ability to pass background check and drug screen; must live within a 30-minute commute of our Alpharetta/Halcyon area office

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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement: PRO CHEM INC. is an Equal Opportunity Employer, PRO CHEM INC. does not discriminate based on race, religion, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disabilities, national origin, veteran status, or any other basis protected by the law. All employment is decided based on qualifications, merit, and business needs.