Dynamic Order Processing Specialist - Customer Care

ADP, Inc.; Wyckoff (NJ); On-site; USD 48,000 - 52,000; Full time

Job summary

Puresan in Wyckoff, NJ is seeking a detail-oriented Order Processing Specialist to join our team. You will manage customer orders, quotes, and service requests in a fast-paced environment, ensuring accuracy and timely responses.

The ideal candidate has at least two years in order processing, strong communication, and proficiency with ERP or WMS software. This full-time clerical role offers weekday hours and a pay rate of $23.50 per hour, with opportunities to contribute to process improvements.

Qualifications

• At least two years of order processing experience.
• Associates degree or higher preferred.
• Experience with ERP or WMS is a plus.

Responsibilities

• Handle customer inquiries by phone, email, fax, and online channels and document interactions.
• Process quotes and sales orders with accuracy in products, quantities, pricing, and descriptions.
• Set up and maintain customer accounts in the ERP system and support order processing.
• Process RMAs and service tickets efficiently and track orders for timely delivery.
• Perform data entry and maintain organized filing in company systems and look for process improvements.

Skills

Order processing experience

Communication skills

Problem-solving skills

Attention to detail

Multitasking

Overtime availability

Adaptability

Education

Associate degree or higher

Tools

ERP software

WMS software

Job description

Puresan in Wyckoff, NJ is seeking a detail-oriented Order Processing Specialist to join our team. You will manage customer orders, quotes, and service requests in a fast-paced environment, ensuring accuracy and timely responses.

The ideal candidate has at least two years in order processing, strong communication, and proficiency with ERP or WMS software. This full-time clerical role offers weekday hours and a pay rate of $23.50 per hour, with opportunities to contribute to process improvements.