Order Processing Specialist

Techko Kobot Inc; Tustin (CA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Techko Kobot Inc in Tustin is seeking an entry-level Office Assistant to engage in eCommerce operations. This hands-on role involves processing customer orders, coordinating with warehouse staff, and managing data.

Ideal candidates will have a Bachelor’s degree and experience in sales or customer service. Proficiency in Microsoft Office is essential, and familiarity with EDI systems is a plus. This position offers benefits like 401(k) and health insurance.

Qualifications

• Proven experience in sales and customer service.
• Ability to work in a fast-paced environment.
• Strong management and leadership skills.

Responsibilities

• Process customer orders accurately and efficiently within EDI systems.
• Assist with picking and packing orders in the warehouse.
• Maintain and update daily Excel sheets and reports.

Skills

Sales and customer service

Microsoft Office applications

Problem-solving skills

Communication skills

Customer service skills

Education

Bachelor’s degree

Tools

EDI systems (SPS Commerce, Rithum)

Job description

Benefits

• 401(k)
• Health insurance
• Paid time off

Office Assistant

Who We Are

Established in 1982, the Techko Group has a long history of selling consumer electronics worldwide - from safety products to outdoor solar lights. We look forward to the next forty years where we will continue to uphold our values, customer service and delivery of quality products to our valued customers. We are excited to see what the future holds for new trends and industries to keep designing new products.

Our products are listed with the major national retailers from companies in home improvement such as Home Depot and Lowe’s to even general merchandise retailers such as Target and Walmart. Your role would be to make sure that we maintain our standing as a top vendor with our accounts.

This role is an entry-level opportunity for those who want to be hands‑on learn more about how eCommerce operations work. We’ll have you involved in various parts of our day-to-day operations and work closely with our entire team.

Role & Responsibilities

• Order Processing:
  • Process customer orders accurately and efficiently within EDI systems such as SPS Commerce and Rithum.
  • Verify order details, including quantities, shipping addresses, and product information.
  • Coordinate with warehouse personnel to ensure timely order fulfillment.
• Warehouse Operations:
  • Assist with picking and packing orders in the warehouse on a weekly basis.
  • Maintain a clean and organized warehouse environment.
• Data Management:
  • Maintain and update daily Excel sheets and reports to track order status, inventory levels, and other key metrics.
  • Identify and resolve data discrepancies.

Qualifications

• Bachelor’s degree
• Proven experience in sales and customer service
• Proficient in all Microsoft Office applications
• The ability to work in a fast-paced environment
• Excellent problem-solving skills
• Strong management and leadership skills
• Effective communication skills
• Exceptional customer service skills
• Experience with EDI systems (SPS Commerce, Rithum) is a plus.