Order Processing Specialist

LaundryLux; Inwood (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits

Life Insurance

401(k) with company match

Paid Time Off

Paid Holidays

Profit Sharing

Employee Referral Program

Mentorship Program

Company Sponsored Training

Tuition Reimbursement

Job summary

LaundryLux, the North American supplier of Electrolux & Wascomat commercial laundry equipment, seeks an Order Processing Specialist to accurately process machine and component orders and respond to RFQ requests. You will collaborate with Shipping, Purchasing, Accounting, and Technical Support to ensure timely and accurate fulfillment, while delivering exceptional customer service.

The role emphasizes data entry accuracy, cross-functional collaboration, and adherence to SLAs in a fast-paced

Qualifications

• High School Diploma or GED; college degree a plus.
• 2+ years in order entry or customer service.
• Strong attention to detail and accuracy.
• Proficiency in MS Office.
• Bilingual a plus.

Responsibilities

• Enter and manage Purchase Orders in Epicor and components orders.
• Respond to customer inquiries via the Component Sales queue, emails, and Online Parts Store.
• Handle RFQ submissions by identifying needs, providing pricing and lead time, and recommending products.
• Create and manage RMAs and arrange shipment pickups for return orders.
• Review and prioritize urgent orders to ensure timely processing and delivery.
• Collaborate with Warehouse shipping, Purchasing, Accounting, Technical Care, and Warranty teams to resolve issues.
• Set up customer accounts in Epicor and manage tax exemptions using Avalara.
• Monitor backorders, holds, and credit holds to ensure timely resolution.
• Manage workflow through a ticketing system to meet SLAs.
• Provide sales order reports, invoices, and acknowledgements as requested.
• Communicate clearly with customers, team members, and leadership.
• Escalate complex issues to the Component Sales Supervisor.

Skills

Attention to detail

Data entry

Communication

Multitasking

Bilingual

Education

High School Diploma/GED

Tools

Epicor ERP

Avalara

MS Office

Job description

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Order Processing Specialist

What we are looking for

The Order Processing Specialist is responsible for accurately processing machine and component orders and responding to RFQ requests. Additionally, this role provides exceptional customer service by identifying and resolving machine and component order-related issues. This role collaborates closely with the Shipping, Purchasing, Accounting, and Technical Support teams to ensure timely and accurate component order fulfillment in accordance with departmental SLAs. The specialist operates in a fast-paced environment and focuses on delivering efficient, reliable, and professional customer support.

Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits

• Health benefits package including medical, dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role

What you will do

• Accurately enter and manage Purchase Orders in Epicor for components and machines.
• Respond to customer inquiries from the Component Sales queue, emails, and Online Parts Store, providing information on product, order status, and account support.
• Handle RFQ (Request for Quote) submissions for Component Sales by identifying customer needs, providing accurate pricing and lead time, and offering product recommendations.
• Create and manage component Return Merchandise Authorizations (RMAs), credit memo requests, and arrange shipment pickups for return orders.
• Review and prioritize urgent orders (e.g., RED, BLUE, and AIR FREIGHT) to ensure timely processing and delivery.
• Build and maintain strong customer relationships to promote brand loyalty and satisfaction.
• Collaborate cross-functionally with Warehouse shipping and logistics, Purchasing, Accounting, Technical Care, and Warranty teams to resolve order, confirm product information, or account issues on component orders.
• Set up and maintain customer accounts in Epicor, including verifying contact, integrating UPS, and managing tax exemptions using Avalara.
• Monitor and follow up on backorders, user holds, and credit holds to ensure accuracy and timely resolution of component orders.
• Manage and prioritize workflow through a ticketing system, ensuring all tasks meet department SLA requirements.
• Provide supporting documentation such as sales order reports, invoices, and order acknowledgements as requested for component orders.
• Communicate clearly, professionally, and respectfully with customers, team members, and leadership.
• Escalate complex or unresolved issues to the Component Sales Supervisor as needed.
• Perform other office duties as assigned by management.

What you should have

• Strong attention to detail and accuracy in data entry.
• Strong decision making and communication (written, verbal, active listening) skills.
• xperience using an ERP system a plus.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Proficiency in MS Office
• Bilingual a plus

Education and Experience

• High School Diploma/GED required, college degree a plus.
• 2+ years of experience in order entry, customer service, inside sales or similar roles.

Our Values

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.

LaundryLux is the North American supplier of Electrolux & Wascomat commercial laundry equipment for self-service Laundromats and On-Premises Laundries such as hotels, hospitals, nursing homes, salons, firehouses, vets, and more.

Let our family’s history shape your future success

What began with an accident at sea and one man’s dream for the future, has transformed into a business reality. LaundryLux wishes to share that success with families and businesses, helping investors and business owners maximize their returns on their laundry system investments.

“We have dedicated employees who have worked for us for years and years and are still committed to providing the best possible products and services. It’s because we all believe in what we do and in the products we sell.” – Neal Milch, Chairman