Service Specialist

Laundrylux Inc.; Cincinnati (IA); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits package including medical, dental & vision plans

401(k) with company matching

Paid Time Off

Tuition Reimbursement

Employee Referral Program

Job summary

Laundrylux Inc. is seeking a Field Service Technician to join their team in Cincinnati, Iowa. This position will involve servicing and repairing commercial laundry equipment while maintaining high standards of customer service.

The ideal candidate will possess strong communication skills, a commitment to excellence, and at least 1 year of experience in commercial equipment repair. We also offer health benefits, a 401(k) match, and opportunities for career advancement.

Qualifications

• Commitment to excellence and high standards.
• Versatility, flexibility, and a willingness to work within changing priorities with enthusiasm.
• Ability to understand all safety requirements and cautions.

Responsibilities

• Perform all service support as well as upsells and sells service contracts.
• Provide all Wascomat / Electrolux warranty labor.
• Drive the sale of Preventative Maintenance and Service Plans.

Skills

Excellent written and oral communication skills

Excellent customer service skills

Ability to manage priorities and workflow

Bilingual skills

Education

High school diploma or GED

1+ years of experience in installation and repair of commercial equipment

Job description

Join LaundryLux

Laundrylux is the North American supplier of Electrolux Professional & Wascomat equipment for Laundromats, Coin Laundries & On-Premises Laundries. From financing to repairs, Laundrylux provides a comprehensive set of services to help with all elements of commercial laundry.

Field Service Technician

What we are looking for:

The Field Service Technician obtains orders for sales and service contracts by performing meet and greets with laundromat owners. They also service and repair laundry equipment in a safe and courteous manner and in accordance with Laundrylux established standards and procedures.

Before we continue to dive into the requirements for the role let’s talk about Why you should join LaundryLux?

Career Advancement: We offer a career, not just a job. We invest in the personal and professional growth of every employee because we believe growth leads to both business impact and personal fulfillment.

Learning and Development: We foster a culture that encourages and promotes professional growth and development, with continuous learning

Diversity Initiatives: We are proud to have launched the Women’s Initiative focused on building a better workplace for women, providing support, and recognizing the talented women within our company.

LaundryLux Benefits

• Health benefits package including medical,dental & vision plans
• Life Insurance
• 401(k) with company matching
• Paid Time Off
• Paid Holidays
• Profit Sharing
• Employee Referral Program
• Mentorship Program
• Company Sponsored Training
• Tuition Reimbursement

Back to the role:

Territory:

• Ohio, Indiana, Kentucky

What you will do:

• Perform all service support as well as upsells and sells service contracts to locations.
• Provide all Wascomat / Electrolux warranty labor.
• Offer installation/parts support when needed.
• Addresses all service and parts calls, customer support role.
• Coordinates and schedules service calls for team and customers.
• Supports team in project manager role when needed on laundromat projects.
• Canvases markets and drops off mailers.
• Drive the sale of Preventative Maintenance and Service Plans.
• Recommend measures to improve service methods, equipment performance, and quality of service.
• Analyze and resolve work problems or assist workers in solving work problems.
• Maintain time and service records.
• Perform other duties as assigned by management.
• Assist with helping key accounts.
• Performs other related duties as assigned by management.

What you should have:

• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Ability to manage priorities and workflow.
• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
• Ability to work independently with minimal supervision.
• Excellent customer service skills
• Proven ability to manage multiple projects and meet deadlines.
• Ability to understand and follow written and verbal instructions.
• Bilingual skills a plus.
• Ability to understand all safety requirements and cautions.
• Valid Driver’s License

Education and Experience:

• 1+ years of experience in installation and repair of commercial equipment.
• High school diploma or GED required.

Physical Requirements:

• Ability to perform the physical labor necessary.
• Ability to lift up to 75 Lbs.
• Ability to operate equipment, i.e., forklift, pallet jack, lift gate.

Travel Required:

• Frequent travel to customer locations.
• Overnight travel on occasions

Our Values:

People, Share Responsibility, Integrity, Excellence, Customer Focused, Meaningfulness and Fun

If you are looking for your next challenge, then this is your chance to join our team of exceptionally talented, creative and innovative professionals. We want you!

We are an equal opportunity employer and we are committed to providing reasonable accommodations to individuals with disabilities in all aspects of the employment process. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Our company participates in E-Verify.