Administrative Assistant

Performix; Foxborough (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Zohorecruit is seeking an Order Processing Coordinator for our on-site team in Foxboro, MA. You will efficiently process, inspect, and release orders, coordinate with internal departments, and communicate shipping and delivery updates to customers.

Ideal candidates have a High School Diploma or GED, experience in customer service or order processing, and strong communication skills. Proficiency with Microsoft Office and SAP is preferred.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or order entry/processing.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and SAP.

Responsibilities

• Process, prepare, and release orders using order tracking and CRM systems.
• Review orders for accuracy: tags, quantities, shipping details.
• Coordinate with internal departments for order status, shipping dates, and freight.
• Confirm orders, update shipping status, inform customers of backorders or delays.
• Research and resolve order inquiries with up-to-date system information.
• Generate shipping and export documents as needed.
• Process invoices and distribute to customers on time.
• Monitor customer requests via communication platforms.
• Generate reports on orders and backlog.
• Collaborate with manufacturing to meet order dates.

Job description

The Order Processing Coordinator plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department.

This position is an integral part of our manufacturing plant and is on-site in Foxboro, MA.

What will you do?

• Efficiently process, prepare, and release orders using order tracking and CRM systems.
• Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).
• Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.
• Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.
• Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.
• Generate shipping and export documentation as required for shipments and orders.
• Ensures invoices are processed accurately and distributed to customers on schedule
• Monitor customer requests and inquiries using communication platforms.
• Generate reports on customer orders and backlog.
• Collaborate closely with manufacturing operations to ensure order dates are met

Education:

• High School Diploma/GED required.
• Previous experience working in Customer Service or Order Entry/Processing related roles.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, SAP, and using digital tools.
• Preferred experience working in manufacturing operations.