Customer Support Representative

Kelly; Johnston (IA); On-site; USD 2,617,000 - 2,893,000; Full time

Benefits offered by this job

medical

dental

vision

telemedicine

term life

whole life

accident insurance

critical illness

a legal plan

short-term disability

retirement savings plan

service bonus and holiday pay plans (8

transit spending account

paid sick leave

Job summary

Kelly is seeking a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. The role offers $19.50/hour on a 2-year contract with possible extension, and shift coverage from 7am to 7pm with any 8-hour block within that window.

You will provide advanced product and service information, respond to inquiries, handle orders, and update the CRM. Growth opportunities include retention bonuses and ongoing training to build customer service and technical support skills.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of customer support or technical support experience preferred.
• Customer-focused approach with strong communication skills.
• Proficient in digital communications and CRM systems.

Responsibilities

• Provide advanced product and service information to customers, channel partners, and company personnel.
• Respond to complex customer inquiries, resolve escalations, and deliver exceptional service to optimize satisfaction and retention.
• Record and process custom or special orders, coordinating with internal teams as needed.
• Enter information into the CRM system and manage follow-up actions for high-quality data.

Skills

Customer service

Communication

Relationship building

Problem solving

Education

High school diploma or equivalent

Tools

CRM systems

Job description

At Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking a Customer Support Representative to work at a premier manufacturing client in Johnston, IA. With us, it’s all about finding the job that’s just right.

Pay Rate: $19.50/hour (2-year Contract, possible extension)

Shift: 7am-7pm are the hours of the Contact Center, must be available to work ANY 8-hour shift within that window

Why You Should Apply To Be Customer Support Representative

• Competitive pay rate with structured pay increases at 6, 12, and 24 months of employment
• Opportunity to earn retention bonuses at key milestones throughout your assignment
• Work for a respected industry leader in a technical support environment
• Gain valuable experience in customer service and technical support
• Enhance your skills through formal and informal training, coaching, and ongoing education

What’s a typical day as Customer Support Representative?

• Providing advanced product and service information to customers, channel partners, and company personnel
• Responding to complex customer inquiries, resolving escalations, and delivering exceptional service to optimize satisfaction and retention
• Recording and processing custom or special orders, coordinating with internal teams as needed
• Managing follow-up actions and entering information into the CRM system to maintain high-quality customer data
• Conducting interviews with customers, clarifying requirements, and making detailed notes to support business development
• Acting as the first point of contact for resolving customer queries and complaints
• Developing knowledge of company policies, regulatory codes, and industry best practices to ensure compliance
• Making outbound calls to develop new customer relationships and strengthen customer connections

This Job Might Be An Outstanding Fit If You

• Have post-secondary non-tertiary education (high school diploma or equivalent required)
• Possess 1 to 3 years of customer support or technical support experience (recent graduates with limited experience may also be considered)
• Demonstrate a customer-focused approach and strong communication skills
• Can build rapport, navigate customer challenges, and manage buyer indifference
• Are proficient in leveraging digital communications and CRM systems
• Are motivated to develop your skills through training, ongoing education, and feedback

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

• medical
• dental
• vision
• telemedicine
• term life
• whole life
• accident insurance
• critical illness
• a legal plan
• short-term disability
• retirement savings plan
• service bonus and holiday pay plans (earn up to eight paid holidays per benefit year)
• transit spending account
• paid sick leave under the applicable state or local plan

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.