Order Processing Office Clerk

Triup, Inc.; Torrance (CA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Order Coordinator to enhance its service to local distributors in North America. In this vital role, you will manage order processing, communicate with distributors and internal teams, and ensure smooth operations between our warehouse and our Japanese parent company. The ideal candidate will be bilingual in Japanese and English, possess strong analytical skills, and have a solid understanding of order management systems. Join a dynamic team where your contributions will directly impact sales and customer satisfaction.

Qualifications

• Bilingual proficiency in Japanese and English is required.
• Experience in order processing or customer support is preferred.

Responsibilities

• Process and coordinate orders from distributors efficiently.
• Communicate with warehouse and Japanese parent company regarding orders.
• Support sales functions by generating quotes and confirming orders.

Skills

Bilingual (Japanese/English)

Order Processing

Customer Support

Microsoft Office Suite

Analytical Skills

Education

High School Diploma

Associate's Degree

Tools

Microsoft Windows

Adobe Acrobat Reader

Job description

Summary

This position is responsible for providing quality service to our local distributors in North America, primarily by receiving POs (purchase orders) via email, entering orders into an order management system, corresponding with distributors, internal staff, and our Japanese parent company, handling phone calls, assessing needs, and resolving order-related issues to support our Accounting and Sales departments.

Primary Job Functions

Communicates with Distributors

• Receiving and processing orders from distributors' Inside Sales Department and/or Sales Personnel, resolving their issues, questions, and/or complaints as necessary.
• Directing prospective customers to local distributors and/or our outside sales representatives.
• Entering orders into an order management system and providing order status updates.
• Maintaining a professional phone demeanor.

Processes and Coordinates Orders

• Entering and processing orders using an online order management system to create/complete order confirmations.
• Communicating with our warehouse regarding shipping issues.
• Communicating with our Japanese parent company regarding production, import/export, and other related issues.
• Monitoring and updating stakeholders on order progress, including tracking updates and changes.
• Performing credit and exchange authorizations.
• Logging and investigating shipping charges.
• Tracking and maintaining forms for return items, sales orders, shipments, and invoice copies.

Supports Sales Functions

• Communicating with distributors, including collecting information, monitoring progress, and confirming orders.
• Assisting with pre-sales requests, credit applications, and sample orders.
• Generating price quotes and notifications for distributors.
• Relaying important and timely information.
• Assisting with account maintenance and troubleshooting.

Secondary Job Functions

• Organizing files and folders for order-related documents.
• Keeping up with product information.
• Providing other support as requested and being flexible in work assignments.
• Assisting Accounting and Office Administration departments.
• Contributing to team efforts.

Experiences and Skills Needed

• Must be bilingual (Japanese/English) at a business or native level.
• Ability to read, analyze, and interpret general business information, professional journals, technical procedures, and/or government regulations in English and Japanese.
• Ability to write reports, business correspondence, and procedures in English and Japanese.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
• Must be proficient in using a computer and applications such as Microsoft Windows, Microsoft Office (Excel, Word, Outlook), and Adobe Acrobat Reader.
• One to two years of related experience and/or training is preferable.
• Previous experience in Order Processing, Office Clerk, Administration, Customer Support, or Inside Sales is preferred.