Sales Coordinator (Inside Sales)

Interplace, Inc.; Elk Grove Village, Irvine (IL, CA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company in logistics is seeking a Sales Coordinator to enhance customer service and manage order processing. The role involves communication with international vendors and customers, data entry, inventory control, and general office support. The ideal candidate will have strong organizational skills and prior experience in sales or logistics.

Qualifications

• Minimum one year experience in Customer Service, Inventory Control, Purchasing, Inside Sales.
• Bi-Lingual English/Japanese or English/Spanish preferred.
• Competent computer skills required for essential functions.

Responsibilities

• Provide customer service, order processing, and sales support.
• Procure parts based on customer requirements.
• Communicate with customers and suppliers regarding orders.

Skills

Customer service

Inventory control

Sales support

Communication

Organization

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet

Job description

Sales Coordinator (Inside Sales) (44673-5)

Position Summary:

Provide customer service, order processing, sales support, and inventory control for global customers; purchase and expedite from domestic and international vendors; maintain a high level of accuracy in all data entry; communicate regularly with customers and suppliers in Japan; provide general office support.

Essential Functions:

Ø Assist in answering phones / daily

Ø Process orders and manage inventory for customers – daily duties include but not limited to:

· Data entry of sales orders

· Process customer invoices

· Procure parts based on customer requirements

· PO receipts

· Prepare shipments, shipment paperwork and bills of lading

Ø Communicate with customers on order status or related concerns / daily or as needed

Ø Correspond with domestic and international vendors re: PO’s – expediting, pricing and delivery / daily

Ø Utilize EDI functions / as needed

Ø Coordinate shipping arrangements with customers, vendors, freight forwarders, and 3rd party warehouses to meet customer requirements / daily

Ø Prepare domestic or international shipping documents / as needed

Ø Update and maintain Quote Master, DCS (Delivery Control Sheet) on the project / daily

Ø Process computer file maintenance for customers and parts / as needed

Ø Handle RFQ’s with vendors and customers; to vendors negotiate the best price, L/T, MOQ, etc.; understand their request and expectation and prepare quotation / as needed

Ø Generate various reports upon request from Sales Managers / as needed

Ø Investigate and resolve inventory discrepancies for assigned customers / as needed

Ø Assist Accounting Department in resolving various problems with customers’ accounts / as needed

Ø Interact with customers, vendors, co-workers, management, and others / daily

Ø Create and maintain work instructions for projects / as needed

Ø Train new employees / / as needed

Supplemental Functions:

Ø Inspect products for quality issues / as needed

Ø Process returns / as needed

Ø Visit customers / as needed

Ø Support ISO 9001-2008 / as needed

Ø Assist in processing of damage claims from customers and resolve with vendors / as needed

Ø Assist in physical inventory / 2 times per year

Ø Handle RMA’s, FAR’s and any other claims from customers, with credits and debits, as needed

Ø Follow-up with customers re: environmental surveys on products, such as lead-free, RoHS compliant / as needed

Ø Assist in physical inventory / two times a year

Ø Other duties or special projects as assigned by Management / as needed

General Office Functions (Supplemental):

Ø Order office/shipping supplies and maintain receipt record / as needed

Ø Coordinate with contractors for office/building maintenance / as needed

Ø Sort and distribute incoming mail and packages; check and pick up incoming mail at mailbox / as needed

Ø Arrange outgoing mail / as needed

Ø Manage Petty Cash and SJ bank account by creating expense and end balance report / month end

Sales Coordinator – Page 2

General Qualifications:

Ø Bi-Lingual English/Japanese or English/Spanish preferred but not required

Ø High School Diploma or GED

Ø Prior experience in Sales, Marketing and Logistics

Ø Solid knowledge and understanding of customer service and sales procedures

Ø Ability to communicate (orally and in writing) in a professional and concise manner when dealing with employees, customers, vendors and Company contacts

Ø Minimum one year experience in any of the following: Customer Service, Inventory Control, Purchasing, Inside Sales

Ø Competent computer skills required to perform the essential functions of the position, including proficiency in Word, Excel, Outlook, Internet, and ability to become proficient in company information system

Ø Ability to type a minimum of 45 WPM

Ø Physical ability to lift packages of up to 20 lbs. (woman) or 50 lbs. (man)

Competencies: To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of the position.

Ø Organized

Ø Attention to detail / accuracy

Ø Ability to multi-task

Ø Self-motivated

Ø Ability to manage time with little or no supervision

Ø Ability to prioritize and meet work deadlines

Ø Good customer service and follow-up skills

Ø Possess a teamwork spirit

Ø Ability to independently research, analyze, and resolve problems

Ø Maintain a professional and positive attitude and demeanor (whether working alone or with a team/group)

Ø Ability to get along well with others

Ø Maintain an Excellent work ethic (includes attendance, dependability)