Inside Sales Representative

Interplace, Inc.; Torrance (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

A leading company in distribution is seeking an Inside Sales professional to manage customer accounts and oversee order handling. The role demands a proactive individual with a strong background in customer service, project management, and excellent negotiation skills. Familiarity with ERP systems is preferred as you will coordinate deliveries and manage inventory effectively. Join a dynamic team where your contributions will be integral to customer satisfaction and operational success.

Qualifications

• Minimum 2 years’ experience in a customer service or support role.
• Experienced in manufacturing or distribution industries.
• Bilingual in English and Japanese is a plus.

Responsibilities

• Manage and maintain customer accounts.
• Handle inquiries from factory and contract manufacturers.
• Project and manage the customer’s demand through forecasting.

Skills

Customer service

Teamwork

Negotiation

Multitasking

Detail-oriented

Tools

ERP

MRP

Microsoft Office

Job description

Qualifications:
• Highly self-motivated
• Customer service and team-work oriented
• Capable of multitasking and prioritizing
• Teachable and Detail oriented

Required Experience & Skills:
• English + Japanese [e.g., speaking, reading, and writing] bilingual is a plus, but not required
• Experienced in manufacturing or distribution industries
• Minimum 2 years’ experience in a customer service or support role
• Experienced in project management, forecasting, and inventory control
• Experienced in computer skills (e.g., ERP or MRP, Microsoft Office)
• Capable of effectively handling all aspects of order and delivery schedules of overseas production programs
• Strong negotiation and interpersonal skills (e.g., lead-time and schedule arrangement)
• Ability to work efficiently and meet tight deadlines
• Provide excellent customer service
• Team player
Inside Sales Job Summary:
• Manage and maintain customer accounts
• Receive and handle inquiries from the factory, contract manufacturers, and OEMs
• Project and manage the customer’s demand through forecasting and inventory management
• Order entry [ERP], scheduling assemblies, and arranging shipments
• Contact buyers to follow up orders and inquiries
• Update customer orders via WebEDI or Open Order Reports
• Conduct and follow up on returned materials [i.e., RMAs]
• Maintain and distribute marketing tools [e.g., catalogs, manuals, and software]
• Organize and manage quotations
• Take on projects and tasks as assigned by Management.
• General clerical duties