Order Processing & Fulfillment Specialist

AppleOne Employment Services; Torrance (CA); On-site; USD 50,000 - 61,000; Full time

Job summary

AppleOne Employment Services is seeking an experienced Order Processing Specialist for a direct-hire role in Torrance, CA within a manufacturing environment. The position focuses on coordinating customer orders, inventory updates, and shipment details from entry to delivery.

You will support customers, distributors, factories, contract manufacturers, and internal sales teams with accuracy, teamwork, and strong follow-through in a structured, process-driven operation.

Qualifications

• 3+ years of experience in order processing, order management, customer service, or sales support.
• Experience using an ERP system or web-based business software for order processing or customer support.
• Strong written and verbal communication skills with a professional customer service mindset.
• High attention to detail and ability to work independently, with a focus on accuracy.
• Basic Microsoft Excel skills.
• Ability to coordinate across teams and manage multiple priorities.

Responsibilities

• Process customer orders accurately, including sales orders, purchase orders, forecasts, ship dates, quantities, and related order details in ERP and order processing systems.
• Coordinate order activity from entry through delivery, including production schedule updates, shipping changes, cancellations, backorders, and shipment issues.
• Respond to customer, distributor, and internal inquiries by phone and email regarding orders, inventory, products, shipments, and delivery status.
• Process and follow up on RMAs, returns, shipment discrepancies, and other order-related issues.
• Monitor customer inventory levels, assist with weekly and monthly forecasts, and collaborate with internal and external teams to finalize forecast updates.
• Maintain accurate customer, product, quotation, CRM, and order documentation while generating weekly and monthly reports.

Skills

Order processing

Customer service

Forecasting

Inventory management

Shipping coordination

Excel

Communication

Tools

ERP systems

Job description

AppleOne Employment Services is seeking an experienced Order Processing Specialist for a direct-hire role in Torrance, CA within a manufacturing environment. The position focuses on coordinating customer orders, inventory updates, and shipment details from entry to delivery.

You will support customers, distributors, factories, contract manufacturers, and internal sales teams with accuracy, teamwork, and strong follow-through in a structured, process-driven operation.