Order Operations Analyst

Kennicott Brothers Co; Alsip (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

Kennicott Grab & Go Floral Programs is seeking an Order Operations Analyst to own sourcing, ordering, and systems for a fast-moving program in Alsip, IL. You will manage vendor communications, organize offers, and drive digital improvements across the order flow.

The role requires strong Excel and PowerPoint skills, plus the ability to coordinate with managers and keep multiple vendor relationships on track.

Qualifications

• Bachelor’s degree in business, supply chain, or operations preferred, though not required with equivalent experience.
• 3–5 years of experience in operations, purchasing, supply chain, or vendor management.
• Experience with an ERP or order management system preferred, ideally in distribution, wholesale, or perishables.
• Exposure to process improvement or systems implementation is a strong plus.

Responsibilities

• Vendor Relationship Management: Build and maintain relationships with farm and supply vendors supporting the Grab & Go program.
• Offer Pipeline Management: Collect and organize incoming vendor offerings; feed a weekly/seasonal pipeline for managers to select from.
• System & Process Improvement: Understand current order system and propose more digital, efficient workflows.

Skills

Process improvement

Order management

Excel

PowerPoint

Vendor management

Communication

Organizational skills

Education

Bachelor's degree in business or supply chain

3-5 years of experience in operations

Tools

ERP / order management system

Job description

Overview of PositionKennicott Grab & Go Floral Programs is looking for an Order Operations Analyst to own the sourcing, ordering, and systems side of the business. This role is built for someone who can bring structure and efficiency to a fast-moving program. The Order Operations Analyst will work closely with the Manager and VP, feeding a steady weekly and seasonal pipeline of vendor offers while identifying ways to improve how the program runs.Floral industry knowledge is not required and can be learned. What matters is the ability to organize complex information, manage vendors and orders with discipline, and bring a sharper, more digital approach to how orders are managed.Duties & ResponsibilitiesVendor Relationship ManagementBuild and maintain relationships with farm and supply vendors supporting the Grab & Go program.Serve as the primary point of contact for incoming vendor communication, pricing updates, and availability.Follow up directly with vendors on delays, shortages, or fulfillment issues.Request credits from vendors and track them through to resolution.Offer Pipeline ManagementCollect and organize incoming vendor offerings into a single, consistent format.Feed a steady weekly and seasonal pipeline of curated offers for the Manager and VP to select from for retail guides.Maintain both the working data and presentation-ready views of the offering pipeline, keeping records current so decisions can be made quickly as availability changes.Place all purchase orders based on finalized selections and track every order through to delivery.Systems & Process ImprovementDevelop a thorough working understanding of the current order management system, end to end.Bring an eye toward improving processes — questioning how things are currently done and proposing better, more digital ways of working.Required Skills & AbilitiesStrong process improvement mindset, comfortable questioning how things are done and proposing better systems.Working knowledge of order management systems, or the ability to learn one quickly and thoroughly.Tech-confident and curious, eager to explore new tools and smarter ways of working.High proficiency in Microsoft Excel (comfortable with formulas, pivot tables, and data organization) and PowerPoint.Strong organizational skills with the ability to manage multiple vendor relationships and deadlines at once.Clear, direct communication style, comfortable working closely with a Manager and VP.Education/Experience RequirementsBachelor’s degree in business, supply chain, or operations preferred, though not required with equivalent experience3 to 5 years of experience in operations, purchasing, supply chain, or vendor managementExperience with an ERP or order management system preferred, ideally in distribution, wholesale, or perishablesExposure to process improvement or systems implementation is a strong plus