Order Management Representative

Altern Technology Systems; Los Angeles (CA); Hybrid; USD 52,000 - 62,000; Full time

Job summary

A leading beauty industry company in Los Angeles is looking for an Order Management Data Associate. This hybrid role requires maintaining accurate order data and collaborating with various teams to ensure timely processing. The ideal candidate will have a Bachelor’s degree, experience in retail beauty brands, and strong knowledge of Excel. This role is crucial for supporting wholesale retail operations and offers a contract-to-hire opportunity with a pay rate of $25/hr.

Qualifications

• 2-4 years of experience in order management, data entry, or sales support.
• Familiarity with retailer portals and EDI transactions.
• Desire for process improvement.

Responsibilities

• Download and organize customer orders into a master file.
• Check fulfillment status against inventory reports.
• Manage customer order details weekly and monthly.

Skills

Data management

Communication skills

Excel (VLOOKUP, Pivot table)

Multitasking

Education

Bachelor’s degree in Supply Chain Management or related field

Tools

SAP

Microsoft Excel

Job description

Summary

We are seeking a detail-oriented and highly organized Order Management Data Associate (Contract) to support our wholesale retail operations in the fast-paced beauty industry. This role is essential in maintaining the accuracy and integrity of order data across internal systems and retail partner portals. The ideal candidate brings a proactive, data-driven mindset, has experience working with beauty retailers, and understands the nuances of EDI orders, vendor compliance, and fulfillment timelines in the beauty space.

Job Details

• Hybrid role: onsite three days a week (Tuesday-Thursday)
• Contract-to-hire opportunity
• Pay rate $25/hr

Responsibilities

• Download each customer's order on SPS Commerce EDI and manually organize the data into a master file.
• Compare the order quantity to warehouse inventory balance report to check fulfillment status of each customer order.
• Enter data accurately into the respective system without duplicates.
• Provide administrative support by managing customer order details including the order quantity and order amount by each customer by each SKU on a weekly & monthly basis.
• Support ensuring that customer orders are processed in a timely manner by communicating with cross-functional teams.
• Monitor status of REACH orders and update ASN and invoice in SPS Commerce.
• Understand allowance/discount for each vendor and ensure correct submission.
• Troubleshoot any issues related to ASN and invoice in SPS Commerce.
• Submit shipment information and billing invoice to customers.
• Confirm orders (pricing validation and shipping window extension if necessary).
• Provide any required troubleshooting and customer service.
• Issue credit/return orders.
• Collaborate with finance team and warehouse team to investigate.
• Handle high volume of vendors.
• Handle high volume of purchase orders.

Requirements

• Bachelor’s degree required, preferably in Supply Chain Management or another field.
• 2-4 years of experience in an order management, data entry, or sales support role within a wholesale or retail beauty brand.
• Familiarity with retailer portals and EDI transactions.
• Working knowledge of Microsoft applications, especially Excel (VLOOKUP, Pivot table, report creation).
• Experience with an ERP system is a plus, preferably SAP.
• A desire to continually seek areas for process improvements and eliminate non-value-added activities.
• Excellent verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to manage large order volume.