Operations Associate

Personalization Mall; New York, Northern (NY, KY); Hybrid; USD 20,000 - 29,000; Full time

Job summary

Personalization Mall is seeking an Operations team member to support daily facility operations, processing orders and meeting deadlines. The role requires strong organization, clear communication with the Telecenter, drivers, and leadership, and the ability to adapt to changing needs.

Daily duties include coordinating with drivers to ensure on-time deliveries, handling DLC confirmations by 7:00 PM, and assisting with routing in the absence of the Manager.

Qualifications

• High school diploma or equivalent.
• Strong organizational skills and ability to multitask.
• Basic computer proficiency.
• Experience with Microsoft Excel and Word is a plus.

Responsibilities

• Process daily orders and meet deadlines.
• Oversee the Operations area to ensure orders are processed accurately and in a timely manner.
• Answer incoming phone calls and route requests appropriately.
• Communicate clearly with the Telecenter regarding orders and operational needs.
• Communicate with drivers to ensure deliveries are completed on time.
• Monitor and ensure all required DLC confirmations are completed before 7:00 PM.
• Assist with routing deliveries to drivers in the absence of the Manager.
• Complete required daily reports for the Manager.
• Make operational decisions to ensure orders are processed and delivered within company standards.
• Assist in Inventory and Floral Design and adapt to changing operational needs.

Skills

Organizational skills

Multitasking

Communication

Basic computer literacy

Floral industry knowledge

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

The Operations team member is responsible for supporting the daily operations of the facility by processing orders and ensuring all required deadlines are met. This role requires strong organizational and multitasking skills, basic computer proficiency, and the ability to communicate clearly and effectively with the Telecenter, drivers, and facility leadership.

Throughout the day, this position communicates with drivers to help ensure deliveries are completed on time and all required DLC confirmations are completed before 7:00 PM. In the absence of the Manager, the Operations team member may also assist with routing deliveries to drivers.

This position oversees the Operations area to help ensure orders are processed accurately and in a timely manner and must be comfortable making decisions necessary to ensure orders are processed and delivered according to company standards.

• Process daily orders and ensure all required deadlines are met
• Oversee the Operations area to ensure orders are processed accurately and in a timely manner
• Answer incoming phone calls and respond to or route requests appropriately
• Communicate clearly and accurately with the Telecenter regarding orders and operational needs
• Communicate with drivers throughout the day to help ensure deliveries are completed on time
• Monitor and ensure all required DLC confirmations are completed before 7:00 PM
• Assist with routing deliveries to drivers in the absence of the Manager
• Complete required daily reports for the Manager
• Make operational decisions as needed to ensure orders are processed and delivered within company standards
• Assist in other areas of the facility as needed, including Inventory and Floral Design
• Maintain flexibility to support changing operational needs

Schedule & Flexibility

• Must be flexible and willing to work extended hours during holidays
• Weekend availability is required based on business needs
• Must be flexible to assist in other areas of the facility when needed

Physical & Work Environment Requirements

• Ability to stand and remain on feet for extended periods
• Ability to lift up to 50 pounds as needed
• Ability to work in both hot and cold temperatures for extended periods
• Ability to work effectively in a fast-paced, continuously changing environment
• Closed-toe footwear must be worn at all times in accordance with facility safety requirements

Education & Qualifications

• High school diploma or equivalent required
• Strong organizational skills
• Ability to multitask and work effectively under pressure
• Good mathematical skills
• Ability to effectively receive, understand, and provide directions
• Working knowledge of Microsoft Excel and Word
• Bilingual ability is a plus, but not required
• Floral or florist experience is a plus, but not required

The expected salary range for this position is $18.00 hourly. Actual compensation will be determined based on experience, skills, internal equity, and other factors permitted by law.

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