Order Manager

Butler America Aerospace; Carolina (NC); Sur place; USD 26 000 - 30 000; Plein temps

Avantages offerts par ce poste

401K

Medical

Dental

Vision

Sick time as applicable to state law

Résumé du poste

Butler America Aerospace in Charlotte, NC is seeking an Order Manager to serve as the primary contact for distributor and direct sales inquiries, manage orders from initiation to shipment, and collaborate with factory teams to ensure accurate, timely fulfillment.

The role emphasizes customer service excellence, cross-functional coordination, and process improvement across scheduling, logistics, and warehousing, with a 100% onsite work arrangement and a pay range of $19–$22 per hour.

Qualifications

• 3+ years of experience in Customer Service or Order Management.
• Bachelor's degree in business or related field preferred.
• Proficiency in Microsoft Office and CRM tools.

Responsabilités

• Serve as the first point of contact for distributor and direct sales inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment.
• Interface daily with factory teams including schedulers, planners, supply chain, and logistics to facilitate order execution.
• Act as the Voice of the Customer for Carrier's factory operations, coordinating communications and resolving escalations.
• Develop and maintain relationships with stakeholders including manufacturing, marketing, distribution centers, and rep firms.
• Track and improve response times and quality of customer interactions.
• Analyze customer service trends and recommend process improvements.
• Document and resolve customer issues, directing queries to appropriate departments.
• Support key projects and initiatives related to customer service and order management.

Connaissances

Customer service

Order management

Communication

MS Office

Formation

High School Diploma or GED

Bachelor's degree in business or related field

Outils

SAP

Salesforce

CRM tools

Description du poste

Order Manager

Location: Charlotte, NC

Job ID: #73268

Pay Range: $19-22 AN HOUR

M-F 8-5 am

100% onsite

Job Summary

We are seeking a motivated and customer-focused professional to manage distributor orders and ensure exceptional customer service. This role serves as the primary point of contact for customers throughout the order lifecycle-from pre-sale through delivery-while also supporting factory operations and driving continuous improvement in customer experience.

Key Responsibilities

• Serve as the first point of contact for distributor and direct sales office inquiries regarding order status, changes, and delivery.
• Manage customer orders from initiation to job site shipment, ensuring timely and accurate fulfillment.
• Interface daily with factory teams including schedulers, planners, supply chain, and logistics to facilitate order execution.
• Act as the Voice of the Customer for Carrier's factory operations, coordinating communications and resolving escalations.
• Develop and maintain strong relationships with internal and external stakeholders including manufacturing, marketing, distribution centers, and rep firms.
• Track and improve response times and quality of customer interactions.
• Analyze customer service trends and recommend process improvements.
• Document and resolve customer issues, directing queries to appropriate departments when necessary.
• Support key projects and initiatives related to customer service and order management.

Required Qualifications

• High School Diploma or GED
• 3+ years of experience in Customer Service or Order Management

Preferred Qualifications

• Bachelor's degree in business, Supply Chain, or related field
• Experience in HVAC, construction, or factory-based customer service
• Strong interpersonal, analytical, and communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Experience with SAP, Salesforce, and CRM tools
• Highly organized with attention to detail and ability to manage multiple priorities
• Demonstrated sense of urgency, initiative, and ownership
• Ability to work cross-functionally in a fast-paced, dynamic environment
• Career Growth along with open to relocation.
• Experience with order systems, scheduling, and warehousing
• HS Diploma

Benefits

• Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer.

Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices.

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at