Order Management Specialist

Georgfischer; Easton (Northampton County); On-site; USD 80,231,000 - 91,693,000; Full time

Job summary

Georgfischer in the United States is seeking an Order Management Specialist, Level I, to accurately process customer orders and log all interactions in Microsoft Dynamics CRM as part of a collaborative, cross-functional team.

Responsibilities include validating order details in SAP, providing customers with confirmations and shipping updates, and supporting timely fulfillment while maintaining thorough records.

Qualifications

• High school diploma or equivalent; associate's degree preferred.
• 1+ year of experience in order management, customer service, or administrative support.
• Knowledge of SAP ERP system.
• Proficiency with Excel, Word, Outlook; familiarity with Teams and Dynamics CRM.
• SCM/back-office experience in a technical industry preferred.
• Ability to work collaboratively in a team-oriented environment.

Responsibilities

• Process orders in SAP and track all interactions in CRM.
• Verify order details, including pricing, availability, and delivery timelines.
• Communicate order confirmations and shipping updates with customers; log interactions.
• Collaborate with sales, logistics, and warehouse teams to ensure timely fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Use Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• All other duties as assigned.

Skills

Attention to detail

Communication

Team collaboration

Microsoft Office proficiency

Education

High school diploma or equivalent

Associate's degree preferred

Tools

SAP

Microsoft Teams

Microsoft Dynamics CRM

Microsoft Excel

Microsoft Word

Outlook

Job description

Summary

The Order Management Specialist, Level I, is responsible for accurately and efficiently processing customer orders while ensuring all interactions are properly tracked in Microsoft Dynamics CRM. This role plays a key part in supporting timely order fulfillment and resolving basic order discrepancies. The specialist works closely with internal teams through Microsoft Teams to maintain smooth order flow and excellent customer.

Essential Duties & Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify Order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and ***escalate*** order discrepancies or delays to appropriate teams.
• Utilize Microsoft Teams for collaboration, updates, and internal communication
• Maintain accurate records of orders and customer communications
• Assist with order-related reports and documentation.
• All other duties as assigned.

Education and/or Experience

• High school diploma or equivalent required; associate's degree preferred.
• 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
• Knowledge of ERP system (SAP).
• Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.
• SCM/back-office experience preferably in technical industry, preferred.
• Ability to work collaboratively in a team-oriented environment

Knowledge, Skills, and Abilities

• Strong attention to detail and ability to multitask.
• Effective communication skills - oral and written.
• Ability to learn and retain product-specific information and communicate the features and benefits to customers.
• Computer literate and knowledge of all Microsoft Office applications
• Proficient skills in Microsoft Excel preferred.
• High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
• Taking initiatives to improve effectiveness and efficiency in back-office processes.

Working Conditions / Physical Requirements

• The position is in-office, Monday through Friday.
• Ability to lift up to 25 pounds occasionally.

Salary Range: $28.00 - $32.00 Per Hour + Bonus