Order Management Specialist (SAP/ERP)

Baker Hughes Holdings LLC; Rayne (LA); Presencial; USD 42.000 - 54.000; Jornada completa

Descripción de la vacante

Baker Hughes is seeking a Customer Service Representative to receive, review, and process customer orders using order entry software and ERP systems, ensuring timely delivery and accurate records. You will coordinate with internal teams to optimize order management and resolve issues.

The role requires a High School Diploma and at least 3 years of relevant experience, with strong communication and MS Office skills. On-site position based in Louisiana with comprehensive benefits.

Formación

• High School Diploma or equivalent required.
• Minimum of 3 years of relevant customer service, order management, or order fulfillment experience.
• Experience using order entry software, ERP systems, or similar business applications.
• Strong problem-solving and analytical skills.
• Knowledge of order management and inventory coordination practices.
• Excellent verbal and written communication skills.
• Strong interpersonal skills to build relationships across functions.
• Ability to manage multiple tasks, priorities, and deadlines with accuracy.
• Proficiency in Microsoft Office applications (Excel, Outlook, Word).
• Familiarity with ERP systems such as SAP.

Responsabilidades

• Receive, review, enter, and process customer orders accurately using order entry software and business systems.
• Monitor orders throughout the fulfillment process to ensure timely delivery and customer satisfaction.
• Facilitate resolution of customer inquiries, concerns, and issues related to order processing, shipment status, pricing discrepancies, and product availability.
• Communicate proactively with customers and internal teams regarding order status, changes, and delivery expectations.
• Coordinate the transfer and redistribution of slow-moving inventory within the distribution network to optimize inventory utilization.
• Collaborate with Sales, Supply Chain, Operations, Logistics, and Customer Service teams to ensure seamless order management and execution.
• Maintain accurate customer, order, and inventory records within company systems.
• Support multiple product lines and provide support for either single or multiple business entities as required.
• Identify, investigate, and resolve order-related discrepancies while ensuring compliance with company policies and procedures.
• Generate reports and provide order management data as requested.
• Participate in process improvement initiatives to enhance operational efficiency and customer experience.
• Handle special projects and other duties as assigned.

Conocimientos

Problem-solving

Analytical skills

Verbal and written communication

Interpersonal skills

Multitasking

Attention to detail

MS Office proficiency

Educación

High School Diploma or equivalent

Herramientas

SAP

ERP systems

Microsoft Excel

Descripción del empleo

Baker Hughes is seeking a Customer Service Representative to receive, review, and process customer orders using order entry software and ERP systems, ensuring timely delivery and accurate records. You will coordinate with internal teams to optimize order management and resolve issues.

The role requires a High School Diploma and at least 3 years of relevant experience, with strong communication and MS Office skills. On-site position based in Louisiana with comprehensive benefits.