Customer Service Representative

Baker Hughes; Rayne (LA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Work-life balance

Private medical care

Life insurance

Disability programs

Financial programs

Job summary

Baker Hughes in Louisiana is seeking a Customer Service Representative to manage orders and support a range of product lines. You will work with Sales, Supply Chain, and Operations to ensure accurate entry, timely fulfillment, and proactive communication with customers.

Ideal candidates have a High School Diploma, 3+ years in order management, and strong MS Office and ERP skills. Eligible for comprehensive benefits and a stable, global energy technology environment.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years in customer service, order management, or order fulfillment.
• Experience with order entry software and ERP systems.
• Strong problem-solving and communication skills.
• Proficiency in MS Office applications (Excel, Outlook, Word).

Responsibilities

• Receive, review, enter, and process customer orders accurately using order entry software and business systems.
• Monitor orders to ensure timely delivery and customer satisfaction.
• Resolve inquiries related to order processing, shipment status, pricing discrepancies, and product availability.
• Communicate order status with customers and internal teams.
• Coordinate transfer of slow-moving inventory within the distribution network to optimize inventory.
• Collaborate with Sales, Supply Chain, Operations, Logistics, and Customer Service teams.
• Maintain accurate customer, order, and inventory records in company systems.
• Support multiple product lines and assist single or multiple business entities as required.
• Identify and resolve order-related discrepancies in line with policies.
• Generate reports and provide order management data as requested.
• Participate in process improvement to enhance efficiency and customer experience.

Skills

Problem solving

Communication

Multitasking

Microsoft Excel

Education

High School Diploma

Tools

SAP ERP

Order entry software

Microsoft Outlook

Microsoft Word

Job description

Partnering with the Best

Baker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy extraction, production, and processing. Our commitment to innovation and operational excellence drives safer, cleaner, and more efficient energy solutions worldwide.

Fueling Your Passion

Works across all functions of the product line and region to ensure that the optimal equipment specification / hook up design and supply channel is selected with the aim of providing the appropriate region with the lowest cost, commercially viable option to maximize the commercial viability of the Tender Submission. Works across the organization to increase gross margin and/or market share of the Regional Area. Likely Annual Sales Values of Opportunities will exceed $1B.

As a Customer Service Representative, you will be responsible for:

• Receive, review, enter, and process customer orders accurately and efficiently using order entry software and business systems.
• Monitor orders throughout the fulfillment process to ensure timely delivery and customer satisfaction.
• Facilitate resolution of customer inquiries, concerns, and issues related to order processing, shipment status, delivery schedules, pricing discrepancies, and product availability.
• Communicate proactively with customers and internal teams regarding order status, changes, and delivery expectations.
• Coordinate the transfer and redistribution of slow-moving inventory within the distribution network to optimize inventory utilization.
• Collaborate with Sales, Supply Chain, Operations, Logistics, and Customer Service teams to ensure seamless order management and execution.
• Maintain accurate customer, order, and inventory records within company systems.
• Support multiple product lines and provide support for either single or multiple business entities as required.
• Identify, investigate, and resolve order-related discrepancies while ensuring compliance with company policies and procedures.
• Generate reports and provide order management data as requested.
• Participate in process improvement initiatives to enhance operational efficiency and customer experience.
• Handle special projects and other duties as assigned.

To be successful in this role you will:

• High School Diploma or equivalent required.
• Minimum of 3 years of relevant customer service, order management, or order fulfillment experience.
• Experience utilizing order entry software, ERP systems, or similar business applications.
• Strong problem-solving and analytical skills.
• Knowledge of order management processes and inventory coordination practices.
• Effective verbal and written communication skills.
• Strong interpersonal skills with the ability to build relationships across functions.
• Ability to manage multiple tasks, priorities, and deadlines with a high level of accuracy.
• Proficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.

Desired Characteristics

• Have strong oral and written communication skills.
• Familiarity with ERP systems such as SAP
• Have strong MS Office experience

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.

Working for you

Our innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.

What You Can Expect

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.

You will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.

This position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.

The Baker Hughes internal title for this role is: Customer Support Rep I