Order Fulfillment Specialist — SAP/CRM (On-Site, PA)

Georg Fischer Ltd.; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

Georg Fischer Ltd. in Easton, PA seeks an Order Management Specialist to process customer orders and maintain accurate records in ERP and CRM.

You will verify pricing, availability, and delivery timelines, communicate updates to customers, and collaborate with sales, logistics, and warehouse teams to ensure on-time fulfillment.

This on-site role requires strong attention to detail, Excel and CRM skills, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; associate’s degree preferred.
• 0-2 years of experience in customer service, order processing, or related fields.
• Strong attention to detail and ability to multitask.
• Basic proficiency with Microsoft Office (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.

Responsibilities

• Process customer orders in SAP and track interactions in CRM.
• Verify order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging all interactions in CRM.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.

Skills

Order processing

SAP

Microsoft Dynamics CRM

Microsoft Teams

Excel

Customer service

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

ERP systems

Job description

Georg Fischer Ltd. in Easton, PA seeks an Order Management Specialist to process customer orders and maintain accurate records in ERP and CRM.

You will verify pricing, availability, and delivery timelines, communicate updates to customers, and collaborate with sales, logistics, and warehouse teams to ensure on-time fulfillment.

This on-site role requires strong attention to detail, Excel and CRM skills, and the ability to multitask in a fast-paced environment.