Order Management Specialist

Georg Fischer LLC; Little Rock (AR); On-site; USD 42,000 - 56,000; Full time

Job summary

Georg Fischer LLC's GF division is seeking an Order Management Specialist to support customers and internal teams in Little Rock. The role handles SAP orders, CRM interactions, and cross-functional coordination with sales, logistics, and warehouse to ensure on-time fulfillment.

You will verify pricing, availability, and delivery timelines; maintain accurate records; and contribute to reports. A detail-oriented communicator with ERP experience in manufacturing thrives in this office-based,

Qualifications

• 1+ year of experience in order management, customer service, or administrative support.
• Familiarity with ERP systems, especially SAP.
• Proficient in Excel, Word, and Outlook.
• Experience in manufacturing or operations is a plus.
• SCM/back-office experience preferred.
• Ability to work collaboratively in a team.

Responsibilities

• Process customer requests and orders in SAP and track interactions in CRM.
• Verify order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and elevate order discrepancies or delays to appropriate teams.
• Utilize Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Team collaboration

Education

High school diploma or equivalent

Associate's degree preferred

Tools

SAP

Microsoft Dynamics CRM

Excel

Outlook

Job description

At GF, we see our company as a forward-thinking leader in our field. Since 1802, we have been embracing innovations and sustainable solutions of the highest quality that add value to people's lives around the globe. Join us to be part of a forward-thinking, people-centered company where your ideas and contributions truly matter. This is your opportunity to make a real impact in a collaborative, international environment.

Essential Duties & Responsibilities:

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify Order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and elevate order discrepancies or delays to appropriate teams.
• Utilize Microsoft Teams for collaboration, updates, and internal communication.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.
• All other duties as assigned.

Education and/or Experience:

• High school diploma or equivalent required; associate's degree preferred.
• 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.
• Knowledge of ERP system (SAP).
• Basic knowledge of Excel, Word, and Outlook.
• Microsoft Teams and Microsoft Dynamics CRM.
• SCM/back-office experience preferably in technical industry, preferred.
• Ability to work collaboratively in a team-oriented environment.

Knowledge, Skills, and Abilities:

• Strong attention to detail and ability to multitask.
• Effective communication skills - oral and written.
• Ability to learn and retain product-specific information and communicate the features and benefits to customers.
• Computer literate and knowledge of all Microsoft Office applications
• Proficient skills in Microsoft Excel preferred.
• High efficiency in transactional processes for order handling, complaints, and returns aiming for high standard quality.
• Taking initiatives to improve effectiveness and efficiency in back-office processes.

Working Conditions / Physical Requirements:

• The position is office based, Monday through Friday.
• Ability to lift up to 25 pounds occasionally.

We're GF, the global leader in Flow Solutions, solving some of the world's most urgent challenges from ensuring access to clean water, supporting safe industrial processes and building critical infrastructure to enabling efficient buildings. We provide solutions that make an impact for millions of people. That's what we call the Plus Effect, and it starts with you. We need people who bring exceptional performance, curiosity and a readiness to challenge the status quo. In return, you'll thrive in collaborative teams that push each other to grow through the impact you create for customers, communities and society. Shape the future of Flow Solutions and your own.