Order Management Specialist

GEORG FISCHER; Easton (Northampton County); On-site; USD 42,000 - 64,000; Full time

Job summary

Georg-Fischer is seeking an Order Management Specialist to process customer orders in SAP and track communications in Microsoft Dynamics CRM. You will coordinate with sales, logistics, and warehouse teams to ensure timely fulfillment and clear customer updates.

The role requires a high school diploma (associate degree preferred), 0–2 years in related fields, and proficiency with MS Office, Teams, Dynamics CRM, and SAP. Maintain records and support reports with confidentiality and customer focus.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 0–2 years of experience in customer service, order processing, or related fields.
• Strong attention to detail and ability to multitask.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.

Responsibilities

• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Verify order details, pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and inquiries, logging all interactions.
• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Maintain accurate records of orders and customer communications.
• Assist with order-related reports and documentation.

Skills

Attention to detail

Communication skills

Customer focus

Team collaboration

Multitasking

Adaptability

Confidentiality

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office

Microsoft Teams

Microsoft Dynamics CRM

SAP

ERP systems

Job description

The Order Management Specialist is responsible for processing customer orders accurately and efficiently while ensuring all customers’ interactions are properly tracked in Microsoft Dynamics CRM. This role ensures timely order fulfillment and helps resolve basic order discrepancies while collaborating with internal teams via Microsoft Teams.Essential Duties & Responsibilities:Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRMVerify Order details, including pricing, availability, and delivery timelinesCommunicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft DynamicsWork cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.Identify and escalate order discrepancies or delays to appropriate teamsUtilize Microsoft Teams for collaboration, updates, and internal communicationMaintain accurate records of orders and customer communicationsAssist with order-related reports and documentation.All other duties as assigned.Education and/or Experience:High school diploma or equivalent required; associate’s degree preferred0-2 years of experience in customer service, order processing, or related fieldsStrong attention to detail and ability to multitask.Basic proficiency in Microsoft Office (Excel, Word, Outlook), Microsoft Teams, and Microsoft Dynamics CRM.Excellent written and verbal communication skills, with a customer-focused and team-oriented approach.Knowledge, Skills, and Abilities:Knowledge of order processing procedures, customer service principles, and basic supply chain or logistics concepts.Strong proficiency with Microsoft Office Suite (Excel, Word, Outlook) and familiarity with enterprise resource planning (ERP), SAP or order management systems.Demonstrated commitment to delivering high-quality customer service and maintaining positive business relationships.Adaptability to change priorities, systems, and processes.Ability to maintain confidentiality and handle sensitive information with professionalism and integrity.Working Conditions / Physical Requirements:This position is based on-site in a professional office environment.Work is performed primarily in an office setting with a moderate noise level and controlled environmental conditions.Standard business hours apply; however, additional hours may be necessary during peak operational periods or to meet business deadlines.The role routinely utilizes standard office equipment, including computers, telephones, photocopiers, scanners, and filing systems.Requires prolonged periods of sitting at a desk and extensive use of computers and other office technology.The incumbent must be able to communicate clearly and professionally, both verbally and in writing, with internal departments, vendors, and customers.Occasional lifting, carrying, or moving of office materials and supplies weighing up to twenty (20) pounds may be required.Standard business hours apply; however, additional hours may be necessary during peak operational periods or to meet business deadlines.Please submit your application via the ‘Apply’ button.