Order Management Specialist: SAP & Cross-Functional Ops

Hitachi Energy Ltd.; Raleigh (NC); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Comprehensive Health Coverage

Retirement Savings

Paid Time Off

Professional Growth

Family Support

Job summary

Hitachi Energy Ltd. in Raleigh, North Carolina, is seeking an Order Management Specialist to drive accurate processing of customer orders from SAP and coordinate with feeder factories, project management, and logistics to ensure on-time delivery.

This role emphasizes problem-solving, relationship-building, and cross-functional collaboration in a fast-paced environment with exposure to SAP, ERP systems, and MS Office. On-site position with opportunities for growth and operational excellence.

Qualifications

• Bachelor’s degree preferred.
• Minimum 2 years of experience in order management, customer operations, logistics, or a related function.
• Experience using SAP or other ERP systems.
• Strong organizational skills with exceptional attention to detail.
• Effective communication and relationship-building across multiple teams.

Responsibilities

• Process customer orders in SAP with a high degree of accuracy and efficiency.
• Coordinate with feeder factories to manage order flow, production updates, and delivery timelines.
• Partner with project management teams to support order-related activities and milestones.
• Serve as a key point of contact between customers and internal stakeholders.
• Monitor order status and proactively resolve discrepancies or fulfillment issues.
• Maintain accurate order documentation and records within SAP and related systems.
• Collaborate with logistics and supply chain teams to help ensure on-time deliveries.
• Prepare and communicate reports on order progress, lead times, and key performance metrics.

Skills

Order management

Communication

Attention to detail

Organization

Relationship-building

Education

Bachelor’s degree in Business, Supply Chain Management, Operations, or related field

Tools

SAP

ERP systems

Microsoft Excel

Job description

Hitachi Energy Ltd. in Raleigh, North Carolina, is seeking an Order Management Specialist to drive accurate processing of customer orders from SAP and coordinate with feeder factories, project management, and logistics to ensure on-time delivery.

This role emphasizes problem-solving, relationship-building, and cross-functional collaboration in a fast-paced environment with exposure to SAP, ERP systems, and MS Office. On-site position with opportunities for growth and operational excellence.