Order Management Specialist — Hybrid & Global Collaboration

Jacobs Douwe Egberts; United States; Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Hybrid work

Early Friday finish

Modern office

Medical insurance

Meal allowance

Learning & development

Rewards program

Team events

Collaborative culture

Career growth

Job summary

JDE Peet’s in Ukraine is seeking a Customer Service Specialist to manage end-to-end order fulfillment and ensure accurate, on-time delivery. You will collaborate with Supply Chain, Sales, and Warehouse teams to coordinate orders and resolve issues promptly.

The role emphasizes proactive communication, data analysis, and maintaining master data while supporting process improvements in a global coffee company. Hybrid work with development opportunities offered.

Qualifications

• Experience in customer service, order management or related roles.
• Strong communication and stakeholder management abilities.
• Ability to analyze data and resolve issues proactively.

Responsibilities

• Manage end-to-end customer orders from receipt to delivery.
• Coordinate with Supply Planning, Demand, and Logistics teams.
• Prepare regular reports and insights for planning teams.
• Identify risks of delays and communicate mitigation.
• Maintain accurate customer master data and support EDI processes.

Skills

Order management

Coordination

Customer service

Supply chain

Logistics

Sales support

Stakeholder management

Tools

Excel

SAP

Job description

JDE Peet’s in Ukraine is seeking a Customer Service Specialist to manage end-to-end order fulfillment and ensure accurate, on-time delivery. You will collaborate with Supply Chain, Sales, and Warehouse teams to coordinate orders and resolve issues promptly.

The role emphasizes proactive communication, data analysis, and maintaining master data while supporting process improvements in a global coffee company. Hybrid work with development opportunities offered.