Customer Service Specialist, Ukraine (6 months contract)

Jacobs Douwe Egberts; United States; Hybrid; USD 25,000 - 38,000; Full time

Benefits offered by this job

Hybrid work

Early Friday finish

Modern office

Medical insurance

Meal allowance

Learning & development

Rewards program

Team events

Collaborative culture

Career growth

Job summary

JDE Peet’s in Ukraine is seeking a Customer Service Specialist to manage end-to-end order fulfillment and ensure accurate, on-time delivery. You will collaborate with Supply Chain, Sales, and Warehouse teams to coordinate orders and resolve issues promptly.

The role emphasizes proactive communication, data analysis, and maintaining master data while supporting process improvements in a global coffee company. Hybrid work with development opportunities offered.

Qualifications

• Experience in customer service, order management or related roles.
• Strong communication and stakeholder management abilities.
• Ability to analyze data and resolve issues proactively.

Responsibilities

• Manage end-to-end customer orders from receipt to delivery.
• Coordinate with Supply Planning, Demand, and Logistics teams.
• Prepare regular reports and insights for planning teams.
• Identify risks of delays and communicate mitigation.
• Maintain accurate customer master data and support EDI processes.

Skills

Order management

Coordination

Customer service

Supply chain

Logistics

Sales support

Stakeholder management

Tools

Excel

SAP

Job description

Company Description

Who we are?

We are JDE Peet’s. We craft coffee for every cup and build brands for every heart.

JDE Peet’s - now part of Keurig Dr Pepper – is the world’s leading pure-play coffee company, with a presence in more than 100 markets, with local roots dating back to 1753, and is headquartered in the Netherlands, driven by our passion for quality, innovation, and creating meaningful moments for millions of consumers every day. We unleash the possibilities of coffee and tea in more than 100 countries with a portfolio of over 50 brands, including L’OR, Peet’s, Jacobs, Senseo, Tassimo, Douwe Egberts, OldTown, Super, Pickwick and Moccona. Discover more about our journey to deliver a coffee for every cup and a brand for every heart at www.jdepeets.com.

At JDE Peet’s, we work as one team guided by our values: we Dare to Amaze, Own It, Make It Simple, and Win Together. Here, you’ll find the freedom to innovate, the courage to take bold steps, and the support to grow your career in a global environment. Come join our team and discover what your cup of amazing can be! Find out more at http://careers.jdepeets.com

We're currently looking for a Customer Service Specialist to join our Supply Chain team in Ukraine on a 6 month contract basis.

Job Description

As a Customer Service Specialist, you'll play an important role in managing the end-to-end customer order fulfillment process, ensuring orders are processed accurately and delivered on time. You’ll work closely with customers and internal stakeholders across Supply Planning, Demand Planning, Key Account Management, Warehouse, and Transport teams to coordinate order execution and proactively address potential risks.

This role is at the heart of day-to-day customer operations, combining order management, stakeholder coordination, reporting, and problem-solving to ensure a smooth and reliable customer experience.

What you’ll do

• Receive, process, and follow up on customer orders throughout the entire order fulfillment cycle.
• Prepare and provide regular reports to Supply and Demand Planning teams to support order feasibility checks and supply availability.
• Prepare and provide relevant reporting and insights to Key Account Managers to support customer management.
• Proactively identify and communicate potential risks of under-delivery, order delays, or other fulfillment issues.
• Prepare reports to support the review and control of contractual customer prices.
• Initiate requests for customer credit limit checks and follow up on the relevant process.
• Ensure timely transfer of customer orders to the Warehouse team for picking and shipment.
• Provide the Transport team with all necessary information to support timely and accurate deliveries.
• Coordinate transport and shipment planning to ensure smooth order execution.
• Manage customer requests, inquiries, and complaints in line with established procedures.
• Support the administration and processing of credit notes and customer returns.
• Maintain and update relevant customer master data in the systems for proper EDI process.
• Prepare regular reports and perform data analysis to identify issues, trends, and opportunities for process improvement.
• Collaborate with cross-functional teams to resolve operational issues and continuously improve the customer service process.

Qualifications

What you’ll bring

We're looking for a customer-focused and well-organized person with strong order management and coordination skills and the ability to work effectively with different stakeholders.

You'll be successful in this role if you have:

• Strong order management, coordination, and organizational skills, with the ability to manage multiple priorities and follow tasks through to completion.
• Experience in Customer Service, Order Management, Supply Chain, Logistics, Sales Support, or a similar role is an advantage, but not a must.
• Strong communication and stakeholder management skills, with a customer-oriented mindset and a sense of ownership.
• Good analytical and problem-solving skills, attention to detail, and the ability to proactively identify and resolve issues.
• Good command of Microsoft Office, particularly Excel.
• Experience with SAP is an advantage, but not essential.
• FMCG experience is an advantage, but not a must.
• Motivation and ability to learn new processes, systems, and tools.
• English at an intermediate level, sufficient for understanding work-related information and written communication.

We welcome candidates with transferable experience from other industries and those looking to make a career transition. Motivation to learn and develop is more important than having direct experience in every aspect of the role.

Additional Information

Why join JDE Peet's?

At JDE Peet's, you'll have the opportunity to make an impact from day one while developing your career in a global organization.

You'll enjoy:

• Playing an important role in ensuring a smooth and reliable customer order fulfillment process.
• Working closely with Supply Chain, Sales, Key Account Management, Warehouse, and Transport teams.
• Developing your expertise in Customer Service, Order Management, and Supply Chain processes.
• Working in a collaborative international environment with opportunities to learn and share best practices.
• Continuous learning, professional development, and career growth within the world's leading pure-play coffee and tea company.

What we offer

• Hybrid work model.
• Work until 16:00 on Fridays.
• Modern office at IQ Business Center with an on-site shelter.
• Competitive salary and an attractive benefits package.
• Comprehensive medical insurance.
• Meal allowance.
• Learning and development opportunities in a multicultural, international environment.
• Reward & Recognition programs that celebrate your achievements.
• Corporate events, team-building activities, and employee engagement initiatives.
• A collaborative culture with approachable leadership and open communication.
• Opportunities for career growth within a global organization.

JDE Peet’s - now part of Keurig Dr Pepper – is the world's leading pure-play coffee company, with a presence in more than 100 markets. Guided by our ‘Reignite the Amazing’ strategy, we are focused on brand-led growth across three big bets: Peet’s, L’OR, and our 10 strategically selected local icons led by Jacobs.