Hybrid Global Order Management Specialist

Brown-Forman Corporation; Town of Poland (NY); Hybrid; USD 31,654 - 42,206; Full time

Job summary

Brown‑Forman Corporation is seeking an experienced Order Management professional to oversee end-to-end processes for international customers and distributors. You will process orders via SAP, track fulfillment, and collaborate with logistics partners to ensure on-time deliveries.

The role is hybrid, based at our Warsaw office with Friday remote work. Strong communication, data-driven decision making, and the ability to manage multiple tasks are essential for success.

Qualifications

• Minimum two years of relevant experience in operations within an international business environment, preferably in customer service, order management, or supply chain.
• Experience working within a changing and dynamic environment.
• Demonstrated ability to make independent decisions based on logical assumptions and factual data.
• Experience with a supply chain system, ideally SAP.
• Fluency in English, both spoken and written.

Responsibilities

• Serve as a single point of contact for dedicated international business customers and distributors.
• Respond to customer requests and queries related to their orders and logistics, primarily via email.
• Build and maintain strong relationships with distributors, becoming a trusted advisor in supply chain and order management areas.
• Communicate with logistics providers and supply chain partners regarding order status inquiries.
• Cooperate with Brown‑Forman’s internal departments, providing and exchanging information on customer orders and stock situations.
• Receive, validate, and process orders for customers through the SAP ERP system.
• Track order fulfillment progress, identify risks, and propose changes to ensure on-time deliveries.
• Proactively seek opportunities to update orders, prevent delays, and ensure on-time shipments.
• Process and issue order documentation according to established timelines.
• Ensure high quality of customer and order master data.
• Use multiple reports (e.g., production plans, planned shipment reports) and other information sources for proactive order management.

Skills

Fluent English

Tools

SAP

Job description

Brown‑Forman Corporation is seeking an experienced Order Management professional to oversee end-to-end processes for international customers and distributors. You will process orders via SAP, track fulfillment, and collaborate with logistics partners to ensure on-time deliveries.

The role is hybrid, based at our Warsaw office with Friday remote work. Strong communication, data-driven decision making, and the ability to manage multiple tasks are essential for success.