Order Management Representative

Trane Technologies; Davidson (NC); Hybrid; USD 43,532,000 - 89,131,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K match

Tuition assistance

Student debt support

Job summary

Trane Technologies in the United States is seeking a Customer Service Associate for the Parts & Supply and Order Management team. You will be the primary contact for internal and external customers in a high-volume environment, helping ensure accurate order processing and timely responses.

Join a team that emphasizes collaboration, data-driven problem solving, and continuous improvement while providing health benefits and growth opportunities.

Qualifications

• Associate's or bachelor’s degree or 5+ years of related customer service experience.
• Industry knowledge highly preferred.
• Demonstrated ability to work in a team environment and independently.
• Must perform and understand basic data analysis as it pertains to customer service and order management.

Responsibilities

• Develop and maintain positive working relationships with internal and external customers.
• Answer queries via case management tools, e-mail, and other digital methods regarding parts orders.
• Coordinate with cross-functional groups to ensure questions are answered timely.
• Attend customer service-related projects such as MDI (Monitoring for Daily Improvement).
• Check availability of parts or equipment, including component parts.
• Locate parts and process orders for external customers.
• Expedite orders cross-functionally to meet timelines.
• Work with planning, operations, and the field to meet promise dates.
• Monitor assigned open orders and inform customers of status.
• Collaborate with stakeholders to meet customer demands.
• Demonstrate sound judgment and professional attitude in all interactions.
• Assist in process improvements and continuous learning.
• Other duties as assigned by order management team leader.

Skills

Customer service

Data analysis

MS Office

Teamwork

Communication

Education

Associate's or bachelor's degree

Tools

MS Office Suite

Job description

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home.

We boldly go.

Where Is The Work

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's In It For You

Serve as the primary contact point for all external and internal customers interacting with the Parts & Supply, Order Management department in a high volume, transactional environment. This position is the first contact our customers have with the organization and thus sets the tone for the relationship going forward. This position is the customer’s primary link to all other areas of the company and is directly involved in judgment decisions affecting processing and researching customer orders.

What You Will Do

• Develop and maintain positive working relationships with both internal and external customers.
• Answer queries via case management tools, e-mail, and other digital methods regarding parts orders.
• Work with other customer associates of different levels as well as other functional groups to ensure that customers' questions and concerns are answered timely and thoroughly.
• Attend customer service-related projects such as MDI (Monitoring for Daily Improvement).
• Check availability of parts or equipment, including part components
• Locate parts and process orders on behalf of external customers.
• Work cross functionally to expedite orders.
• Work with planning, operations, and the field to ensure that promise dates are met.
• Manage assigned open orders, monitor reports, and act on the information to ensure customers are kept informed of their orders.
• Collaborate with cross-functional stakeholders as necessary to meet the customers’ demands.
• Exemplify proper judgment, problem solving, and decision making with a friendly and professional attitude, while always keeping the best interest of the customer and the organization in mind.
• Assist in and support the development of process improvements and continuous learning.
• Other duties as assigned by order management team leader.

What You Will Bring

• Associate's or bachelor's degree with 1+ years of experience in a customer service role desired. In lieu of a degree, 5+ years of experience in a related customer service role may be considered.
• Industry knowledge highly preferred.
• Demonstrated ability to work effectively in a team environment as well as independently.
• Must be able to perform and/or understand basic data analysis as it pertains to customer service and order management.
• Proficiency with MS Office Suite (Excel, Word, PowerPoint, Access, Outlook) required.
• Must have a positive attitude and be energetic and customer centric with a focus on building relationships with customers, teammates, and other functional teams.
• Ability to prioritize work based on customer need and multi-task in a high volume, transactional environment required.
• Must maintain professionalism at all times with customers, coworkers and other functional teams

Annual Base Salary Range Or Hourly Base Pay Range

$31,600.00 - $64,700.00

Compensation Type

Exception Hourly

Incentive Eligible

No

Sales Commission Eligible

No

Disclaimer

We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive At Work And At Home

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.

Disclaimer: Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role

No

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.