Order Management Specialist — Customer Delivery & Invoicing

Vertiv Group; Greenville (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Job summary

Vertiv is seeking an Order Management Coordinator to oversee customer orders from entry to invoicing. You will partner with Sales, Operations, Supply Chain, and Finance to ensure accurate order processing, scheduling, and timely invoicing while addressing issues proactively.

The role requires 2+ years in order management or related fields, strong communication and organizational skills, and proficiency with MS Office.

Qualifications

• 2+ years in order management, customer service, project coordination, or related experience.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented with strong follow-through and problem-solving abilities.
• Proficient in Microsoft Office applications including Excel, Word, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer orders from entry through shipment and invoicing.
• Serve as primary liaison between customers, Sales, Operations, Supply Chain, and Finance.
• Coordinate production schedules, inventory, and special-order requests to ensure on-time delivery.
• Resolve order issues, escalations, and document requirements to minimize impact.
• Identify pricing, configuration, and documentation issues to improve processes.

Skills

Order management

Customer service

Project coordination

Communication skills

Organizational skills

Problem solving

MS Office (Excel, Word, Outlook)

Education

Bachelor's Degree in Business or related field

Tools

Oracle

SAP

Job description

Vertiv is seeking an Order Management Coordinator to oversee customer orders from entry to invoicing. You will partner with Sales, Operations, Supply Chain, and Finance to ensure accurate order processing, scheduling, and timely invoicing while addressing issues proactively.

The role requires 2+ years in order management or related fields, strong communication and organizational skills, and proficiency with MS Office.