Order Management Analyst

Vertiv Group; Greenville (SC); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Job summary

Vertiv is seeking an Order Management Coordinator to oversee customer orders from entry to invoicing. You will partner with Sales, Operations, Supply Chain, and Finance to ensure accurate order processing, scheduling, and timely invoicing while addressing issues proactively.

The role requires 2+ years in order management or related fields, strong communication and organizational skills, and proficiency with MS Office.

Qualifications

• 2+ years in order management, customer service, project coordination, or related experience.
• Strong customer service and relationship management skills.
• Excellent written and verbal communication abilities.
• Excellent organizational, analytical, and interpersonal skills.
• Detail-oriented with strong follow-through and problem-solving abilities.
• Proficient in Microsoft Office applications including Excel, Word, and Outlook.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Manage customer orders from entry through shipment and invoicing.
• Serve as primary liaison between customers, Sales, Operations, Supply Chain, and Finance.
• Coordinate production schedules, inventory, and special-order requests to ensure on-time delivery.
• Resolve order issues, escalations, and document requirements to minimize impact.
• Identify pricing, configuration, and documentation issues to improve processes.

Skills

Order management

Customer service

Project coordination

Communication skills

Organizational skills

Problem solving

MS Office (Excel, Word, Outlook)

Education

Bachelor's Degree in Business or related field

Tools

Oracle

SAP

Job description

POSITION SUMMARY

The Order management Coordinator serves as the primary point of contact for customer orders throughout the order lifecycle, partnering with Sales, Operations, Supply Chain, Finance, and customer to ensure accurate order entry, execution, communication, and invoicing. This role is responsible from order receipt through shipment and invoice completion, proactively resolving issues, coordinating schedule and order changes, and ensuring customer requirements, company policies, and financial objectives are met.

RESPONSIBILITIES

• Manage customer orders throughout the entire order lifecycle, including order entry, order changes, scheduling, shipment coordination, invoicing, and project closeout activities.
• Serve as primary liaison between customers, Sales, Operations, Supply Chain, and Finance, providing accurate order status updates, resolving issues, and ensuring customer expectations are met.
• Coordinate production schedules, inventory requirements, and special-order request with planning and operational teams to support on‑time delivery and customer commitments.
• Utilize problem‑solving and analytical skills to resolve order issues, manage escalations, ensure compliance with company policies and contractual requirements, and drive continuous improvements.
• Proactively identify and resolve order related issues, including pricing discrepancies, configuration concerns, schedule changes, documentation requirements, shipment delays, and invoicing challenges to minimize business impact and enhance customer satisfaction.

QUALIFICATIONS

• Minimum of 2 years of order management, customer service, project coordination, or related experience.
• Excellent customer service and relationship management skills.
• Strong written and verbal communication skills.
• Excellent organizational, analytical, and interpersonal skills.
• Detail‑oriented with strong follow‑through and problem‑solving abilities.
• Proficient in Microsoft office applications, including Excel, Word, and Outlook.
• Ability to manage multiple priorities and work effectively in a fast‑paced environment.

PREFERRED QUALIFICATIONS

• Previous account management, project coordination, or technical customer support experience.
• Experience working with ERP systems such as Oracle, SAP, or similar platforms.
• Experience supporting manufacturing, supply chain, or order fulfillment operations.
• Bilingual (English/Spanish) a plus.

JOB REQUIREMENTS

• TIME TRAVEL REQUIRED
• Bachelor's Degree required with Business or related field.
• 5% minimum

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

ABOUT US

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life‑changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected.

With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

EQUAL OPPORTUNITY STATEMENT

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

ELIGIBILITY AND WORK AUTHORIZATION

Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.